Customer Adoption Associate Manager (Marketing)

| Greater LA Area | Hybrid
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We formulate, build, launch and run new ServiceTitan business lines. The team at Platform & Payments is integral to the success of ServiceTitan's valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Marketing, Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue in thoughtful ways and contributing to the overall company growth. We are looking for talent and passionate and future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential.

Customer Adoption Associate Manager (Marketing)

ServiceTitan’s Customer Adoption Associate Manager (Marketing) is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. S/he will help our existing customers adopt our marketing products and features across the entire marketing ecosystem (email marketing, direct mail, etc.). This is an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: demonstrating the value of our products, proactively training customers, working with Product to prioritize the right features, and ensuring high product utilization.

What you'll do:

  • Foster & build relationships with customers post-sale, which include: leading discovery calls, conducting product demonstrations, and ultimately driving high adoption/utilization
  • Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs as it pertains to marketing automation
  • Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
  • Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features
  • Build a brand to become the go-to expert on marketing initiatives, products, and adoption best practices
  • Track and measure business impact and report out to cross-functional stakeholders

What you'll need:

  • Bachelor's degree preferred
  • At least 3-5 years of experience in sales, account management, customer success (up-selling), with an emphasis on marketing products
  • Strong knowledge of email marketing best practices, metrics/benchmarks, and experience with marketing automation tools (e.g. MailChimp, Constant Contact, Hubspot, etc.) required
  • Knowledge of other marketing channels such as direct mail, digital advertising, etc. preferred
  • Strong analytical skills and proficiency in MS Office skills and Salesforce
  • Creativity and ability to run with minimal direction in an ambiguous environment
  • Demonstrated excellence in cross-functional communication with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

About ServiceTitan
ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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