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Community Manager

| Greater LA Area

As the Community Manager, you’ll be a critical member of the Customer Marketing team and will contribute directly to the success of Procore’s Marketing goals by building and managing Procore’s online User Community. You’ll execute our community strategy, moderate discussions, curate content, recruit and engage community members, and orchestrate internal collaboration to help develop a robust and valuable online community for our users.

in an effort to develop and grow the Procore Community, you’ll be an evangelist of the Procore user, and motivate cross-departmental collaboration to rally behind our vision to improve the lives of everyone in construction. As a successful Community Manager, you have a true curiosity for our users, their challenges and behaviors, as well as a strong passion for a healthy community. This position requires a blend of skills needed to identify opportunities and develop strong strategies to recruit, engage, retain, and delight members of Procore’s online User Community.


What you’ll do:

  •  Build, organize, and oversee the online Community, connecting Procore users online and providing a global network for the construction industry consisting of product education, best practices, industry discussions, thought leadership, collaboration, customer support, etc.
    • Develop and execute strategies to recruit users to join the online community as well as to drive online engagement
    • Interface with online community daily to foster community sentiment and growth by posting content to engage members, monitor and moderate conversations, track Q&A, and maintain designated response metrics to ensure members are deriving the full value of the community
    • Motivate cross-departmental collaboration to join and participate in the development and growth of the online Procore Community, becoming a community contributor
    • Work cross-departmentally with Product Marketing, Product Support, Customer Success, and other teams to establish, monitor, and moderate various community groups
  • Seek and establish collaborations and partnerships with Procore evangelists and industry influencers to become community leaders and promote and grow Procore’s Community
  • Develop and monitor KPIs for community initiatives to ensure efficiency while driving to success, and distribute meaningful reports that track and measure community sentiment and performance, optimizing as necessary to ensure success
  • Keep management apprised of key challenges within Community and work to resolve any challenges that arise, crafting and implementing crisis communication when called for
  • Keep abreast of current trends in online communities to gain competitive insights and suggest ways to strategically innovate and improve the community


Who we’re looking for:


  • Preferably 4-8 years of relevant B2B marketing and/or customer success work experience
  • A proven track record of successfully building and managing online communities
  • Understands the need and importance of building a community and enjoys building from the ground up
  • Fluent knowledge and experience with online community platforms like Vanilla Forums, Lithium, Salesforce, or other
  • Internet and technology savvy with an understanding of chat rooms, blogs, social networking sites, and consumer communities
  • Highly organized and able to monitor and report on trends, record and curate feedback, and compile data
  • In addition:
    • You are passionate about and adept at building strong relationships with customers and internal teams
    • You have great listening and conversational skills
    • You are a strong writer with polished presentation and customer-facing communication skills and understand when and where to interact
    • You have a high emotional intelligence and social IQ and possess a strong understanding of customer mindset and customer empathy, including a cultural sensitivity in an international perspective
    • You have strong project management and time management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives for multiple priorities, and delivering analysis and recommendations
    • You believe in ownership of your role and take initiative to find opportunities, develop plans that inspire others, and ensure execution through measured results
    • You are a critical thinker with experience in problem-solving and collaborating thoughtfully in a fast-paced environment


Education Requirements:

Bachelor's Degree required.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.



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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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