Community Communications Specialist

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. About the Team: Partnerships are a critical means by which we drive user growth, awareness, and usage of TikTok. We are looking for an experienced communications specialist to support the TikTok community strategy. You will help us build the TikTok creator & partner community by executing a best-in-class scaled communications strategy across social and email channels. This role will use social media and email communications best practices to connect with creators and ensure the social calendar is executed flawlessly. You will develop social, email and learning content, launch programs, launch features and promote programs. You will be required to understand all online community communication touch points and develop initiatives to communicate with creators & partners in a timely manner that drives creator connection and satisfaction. Additionally, as the direct touch point with the community, this person will increase engagement, quality of online interactions and depth of insights to drive sustained growth. This position will also be the power user of the tools and technologies that drive efficiencies and optimized community management. Responsibilities: - Own and execute creator social media calendar including developing creative, scheduling posts, monitoring analytics and reporting - Proactively and responsively engage the creator community on social channels (TikTok, Instagram, Twitter, YouTube) and email newsletters - Develop engaging, creative and on-brand assets to accompany social posts by collaborating with the design team - Support online and offline events to facilitate conversations and connections online - Evaluate sentiment & conversation on TikTok owned and operated channels for creator community development opportunities - Create analytics reports measuring effectiveness of communication strategy as necessary - Work closely with Creator Partnerships, Brand Marketing & Product Marketing to stay up to date with product and creator evolution as well as amplify launches through creator communication channels - Stay up to date on new social media tools, cultural moments, and competitor activity so that TikTok can leverage these trends and technologies - Maintain a line of open communication with user support & communications to address creator support inquiries - Act as the voice of our creator community back to internal teams, advocating for changes to address critical feedback and improve creator experience on TikTok

Qualifications

- 5 years of social media management experience and a true social native with enthusiasm to serve a community of creators. - BS/BA in marketing, journalism, communications or related field - Demonstrated ability to manage a large social community with strong attention to detail (follow up time, tone of voice, synthesizing insights to content team, etc.) - Experience managing various social media accounts - developing strategy, content, posting, engagement and tracking performance - Excellent communication skills (visual and written) with a superior attention to detail - Strong quantitative skills; knowledge of key social media platforms and metrics. Ability to track analytics, key performance indicators (i.e. community growth, engagement. sentiment), and generate monthly reports & recommendations - Understanding of the TikTok platform, TikTok community (creators, partners ^ public figures), and the current competitive landscape of online creators. - A team player who is highly-organized, accountable, proactive, and solution-oriented in a fast paced environment - Willingness and ability to help drive digital/social competencies among cross functional teams via case study sharing

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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