Communications Associate
ABOUT WELL HEALTH
WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience.
WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications across healthcare organizations, WELL Health reduces unnecessary provider stress and potential errors, while increasing patient visits and loyalty.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1.1 billion messages for 37+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named No.10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies.
SUMMARY
WELL Health is seeking a talented Communications Associate to join our growing team. You will report directly to our Director of Communications. You will work as a critical part of WELL Health’s Integrated Communications Team to shape, grow and drive WELL Health’s business forward. This role works with stakeholders across the entire company including the Executive Leadership Team, Engineering, Sales, Customer Success, Marketing, Data Insights, Population Health and Product. The Integrated Communications Team is a small, nimble team of player/coaches who elevate WELL Health’s reputation across PESO channels, including:
- Social Media & Marketing Content
- Corporate Communications & Reputation
- Executive Communications & Visibility
- Product & Innovation Communications
- Employee Engagement & Cultural Communications
- Customer Storytelling
You are a self-starter and problem-solver and looking for your next role at a fast-paced startup. You are excited about bringing your sound judgement, and strong work ethic to a growing organization.
RESPONSIBILITIES
- Manage WELL Health’s social media strategy and channel presence (Facebook, Twitter, LinkedIn, Instagram), including:
- Manage the entire social media program from strategy to execution, which includes copywriting, visual storytelling, social calendar development, integration with broader digital SEO strategy, measurement, social listening / engagement, identifying social trends/opportunities, customer listening, and more.
- Demonstrate attention to detail and proactivity (source internal approvals and drive forward content development with busy internal stakeholders, proofing / quality-control checklist, etc.)
- Lead analytics and measurement across all social media channels - identifying what works well and what can be improved; tailor messaging and social strategies for different channels and audiences
- Be curious about new, emerging social channels and how WELL Health can tap into them
- Advance WELL Health’s product and innovation communications strategy, by leading an awards and rankings program, including:
- Identify relevant awards and rankings across sectors, including: healthcare, technology, PR/Marketing, and more
- Manage database of awards/rankings and their deadlines across multiple categories including: product, innovation, leadership, workplace/culture, and more
- Develop compelling narrative for award submission and manage submission process (draft, refine, secure internal stakeholder approval, submission, etc)
- Think strategically and creatively, always pushing yourself and WELL Health to the next level in our communications programming to exceed our customers’ needs and elevate our position in the marketplace
- Advance WELL Health’s product and innovation communications strategy, including:
- Product launches, product story pitching, spotlights, updates, product awards & rankings
- Advance external (prospective employee) and internal (current employee) communications strategy
- Employee engagement, ERG strategy, internal announcements, change management, recruiting efforts and content partnerships, real-time social and cultural communications needs
- Advance WELL Health’s customer storytelling including:
- Customer’s stories, supporting the creation of channel customer content (slides, decks, Q&As and more), etc.
- Handle day-to-day communications needs, support the team/company/executives as needed and stay flexible and nimble as focuses can change quickly
- Develop, write and create content, ranging from presentations to press releases
- Produce highly-technological content that is still compelling, creative and accurate
REQUIREMENTS
- 3 - 6 years of experience in communications, social/digital and/or marketing as part of: In-house corporate communications or marketing team, ideally in B2B, SaaS, healthcare, medical device, health tech or digital health organization and/or Communications or marketing agency experience, handling clients in tech, healthcare and/or both.
- Has a working knowledge of integrated communications and marketing functions including:
- PR/media relations, email marketing, integrated product launches, social media (paid and organic)
- Events, conferences & speakers, associations, trade shows, partnerships
- Strategy & Planning
- Naturally curious, and able to operate in a constantly changing business environments
- A willingness to show your expertise and leadership through action and passion - not afraid to get your hands dirty, play as a team and coach others to do what’s best for the company
- Able to advance projects without all the information and gather the information you need, in a remote environment, with multiple, occupied stakeholders
- Mission-driven: passionate about healthcare and improving patients’ lives through technology
BONUS
- Startup experience, specifically at a B2B Saas organization
LOCATION
WELL Health is headquartered in Santa Barbara, CA. For this role, the ideal candidate will be willing to work out of our Santa Barbara headquarters full-time when we return to in-office work. If you are seeking a permanently remote position, some travel to Santa Barbara will be required for critical meetings or events.
WORKING AT WELL Health
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram profile to hear from our employees about working at WELL Health.
Committed to Diversity, Equity, and Inclusion
WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.