Ambassador Customer Support Coordinator

| Venice

What is Heartbeat?

Heartbeat is a social marketing technology platform that connects the best brands in the world with our network of ambassadors - real, everyday people who are excited to post about the brands they love. We're a tech startup in Venice, CA, our mission is to empower the voices of real people in marketing. 

Job Description

The Ambassador Customer Support Coordinator will be responsible for providing an excellent customer experience for the Heartbeat community. The ideal candidate is creative, collaborative, and a fast-moving thinker who constantly finds new ways to keep our users engaged. This role will help us improve communication methods with our community members. 

If you are a team player with a passion for problem solving, we want to hear from you! Here at Heartbeat, your career trajectory is up to you and we welcome you to explore all areas of the company to choose your path and grow.

Responsibilities

  • Manage LiveChat customer support chats and tickets daily, and own ambassador customer support communications to ensure quality responses are provided to users in a timely manner
  • Work closely with the Community Coordinator to manage social media accounts, primarily Instagram, but also our ambassador Facebook page and groups, responding to ambassadors questions and concerns as needed
  • Provide in-depth and comprehensive analysis of user experience issues identified and aid the company in crafting solutions
  • Assist in vetting campaign applicants and their Instagram accounts to determine which users align best with the campaign objective
  • Contribute to new user acquisition by discovering and engaging with new accounts via Instagram and Facebook
  • Stay up-to-date with digital media trends
  • Organize and participate in events to build the community and spread the word about Heartbeat

Requirements

  • Bachelor’s degree
  • Minimum 1+ year of experience managing social media channels including Instagram, Facebook and/or digital marketing experience.
  • Customer Service experience 
  • Strong copywriting and written communication skills
  • Experience with maintaining a consistent brand voice
  • Positive attitude and attention to detail are a must
  • Extremely well-organized, can work in a fast-paced environment

Further details:

Compensation: $14/hr, eligible for an increase after 6 months

Hours: 40 hours per week

Employment Status: Hourly employee, eligible for health and other benefits

In-Person: This is an in-person job. You must be available to work in-person, M-F, at our office in Venice. 

Company Perks:

  • Monthly happy hours with food and drinks overlooking the beach (our office is on the boardwalk of Venice Beach)
  • Monthly team building time with activities and games designed to bring us all together for some fun and team bonding
  • Company outings to escape rooms, volunteer opportunities, beach time, and more
  • Snacks, coffee and drinks stocked in the kitchen

Before applying, please take a look at our website, heartbeat.com, and do some digging on the business. We're looking for someone who is hungry to take an already exciting startup to the next level, and to be a part of changing the way brands interact with their consumers.


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • SketchDesign

Location

We're located right in the heart of Venice! Our office is right on the boardwalk one block from Starbucks.

An Insider's view of Heartbeat

What’s the vibe like in the office?

We like to have music playing, we're dog-friendly, and we genuinely enjoy each other's company. Everyone at Heartbeat is excited to be here, and each person's personality helps define our growing culture. Our beachside office vibe keeps everything fun and lighthearted, and we're pumped about what we're building.

Kate

COO

What projects are you most excited about?

Working with real people (women in particular) on Instagram!

Lacy

Client Success Manager

What makes someone successful on your team?

Someone who works hard, takes initiative and doesn't confine themselves to just their role. We all help each other because team work actually exists here and we have fun doing it. There's a lot of laughs and love.

Jackie

Operations Associate

How do you make yourself accessible to the rest of the team?

I always try to make myself available, openly communicate and make sure to have fun with my team. We do team lunches and coffee every week which gets us recharged and reconnected!

Jose

Campaign Strategist

What are some things you learned at the company?

I love being part of Heartbeat because we're creating something new and innovative in the marketing space, we believe in fempowerment, and we're in that unique startup phase where we actually have all the pieces to the puzzle and we're just trying to figure out how they all fit together to continue optimizing our product.

Mary Stuart

Director of Partnerships

What are Heartbeat Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have several health insurance plan options, and we typically cover 50% of premiums. We're a growing startup, so adding new benefits is a huge focus for us this year.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
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