Manager, US Ecommerce Analytics

Do you love all things Data? Are you a believer in democratized data and asking questions before looking for answers? Do you want to be part of an innovative and modern data team? Read on for an exciting opportunity!

We're looking for a Manager, US Ecommerce Analytics who will play a pivotal role in identifying and accelerating US Ecommerce growth opportunities through thoughtful analysis, experimentation, and strategic insights. This role sits at the intersection of data and Ecommerce strategy and supports FIGS’s largest market and channel. You’ll work cross-functionally with stakeholders across Digital Product, Site Merchandising, Engineering, UX, Marketing, Finance, CX, and Operations to uncover insights, guide strategic decisions, and help FIGS better serve our customers. Our ideal candidate is detail-oriented & technically capable, with strong communication skills to present data-driven recommendations & advanced insights across all levels of the company.

What you’ll do:

• Analyze the US customer’s journey across ecommerce platforms to help drive customer acquisition, retention, conversion, & LTV
• Use data to contribute and partner on key strategic, cross-functional workstreams
•  workstreams such as loyalty, segmentation, and personalization to accelerate customer acquisition, retention, and LTV
• Design and analyze A/B tests to validate hypotheses & optimize site and marketing performance
• Partner with executive stakeholders to deliver data-driven insights that inform strategic planning and shape the future of the wearfigs.com ecosystem
• Create dynamic reports & dashboards and complete ad hoc analyses to help business partners make faster decisions and uncover data-informed insights
• Work closely with the broader Analytics, Data Engineering and Ecommerce team to create well-rounded analyses leveraging various skill sets, tools, and viewpoints
• Translate complex data sources into visualizations and presentations that tell the story and result in clear, actionable takeaways

Qualifications:

• Bachelor’s Degree and/or equivalent work experience
• 6+ years of experience in a data analytics or strategy role, with 3+ years focused on site and/or digital product analytics
• Strong knowledge of A/B testing methodologies and designs
• 4+ years experience with data visualization tools (Looker, Omni, Tableau, etc.)
• 4+ years experience programming with SQL and relational databases (Snowflake, BigQuery, etc.) with intermediate to advanced knowledge
• 3+ years experience with site analytics tools  (Heap, Amplitude, Adobe, Google Analytics, etc.)
• Proven ability to transform complex data into clear narratives for diverse stakeholders, from operational teams to C-level leaders
• Strong proficiency with Excel/Google Sheets (sumifs, index, pivot tables, advanced formulas, etc.)
• Desire to continually keep up with advancements in data and AI innovation and best practices
• Strong written and verbal communication skills

Bonus Points For:

• Experience with R or Python
• Experience building and analyzing loyalty programs
• Experience building and/or analyzing segmentation and personalization 

Other must haves:

• Positive attitude
• Entrepreneurial mindset
• Desire to learn and grow with FIGS
• 100% Awesome. Like our scrubs

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $135,000 and $150,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  
• Annual bonus: This position is eligible to participate in the FIGS annual bonus program

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.