The General Manager will drive store sales, manage operations for the flagship location and pantry cafe, and lead team development.
WEST HOLLYWOOD GENERAL MANAGER
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
Madhappy is seeking a sales-driven, results-oriented General Manager to lead our flagship location in West Hollywood and oversee our in-store Cafe, Pantry by Madhappy.
In this role, you’ll be responsible for driving store performance, maximizing sales, and ensuring an exceptional customer experience. As the key leader in the store, you will inspire and empower your team to exceed sales targets, foster client relationships, and create a high-energy, customer-first environment.
Key Responsibilities
Sales & Business Development
● Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies.
● Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales.
● Maintain a full understanding of the business strategy and create plans to execute on financial goals.
● Lead and monitor the store’s Key Performance Indicators (KPIs), adjusting tactics based on data to ensure continuous improvement.
● Drive and track performance in clienteling, building and maintaining long-term relationships with key customers.
● Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity.
Operations & Profitability
● Oversee all store operations, including inventory management, staffing, scheduling, and budgeting.
● Effectively manage expenses, ensuring the store operates within budget while maintaining high standards.
● Develop and maintain a high level of store readiness, ensuring an organized and efficient sales floor and operations.
● Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service.
● Monitor the overall store performance and create action plans to address underperforming areas.
Team Leadership & Development
● Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment.
● Provide ongoing coaching to improve sales techniques, customer service, and overall team performance.
● Lead recruitment efforts, ensuring the team is equipped with top talent aligned with Madhappy’s values and mission.
● Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance.
● Foster a motivating environment where the team feels empowered to excel and take ownership of their performance.
Customer Experience & Clientele
● Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits.
● Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally.
● Use data and customer feedback to improve service offerings and tailor the in-store experience.
● Cultivate a personalized shopping experience that resonates with our brand values of optimism.
Pantry by Madhappy (Cafe Operations)
● Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, ensuring it contributes to the overall store revenue and customer experience.
● Work with the Pantry Cafe Manager to maintain high standards of food and beverage offerings, cleanliness, and service.
● Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products.
Merchandising & Store Presentation
● Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies.
● Regularly assess inventory to identify slow-moving products and implement strategies to move them.
● Partner with visual merchandising to create exciting and engaging in-store displays that drive customer purchases.
Qualifications
● 5+ years of retail management experience in a high-volume, sales-driven environment or multi-unit.
● Leadership experience in a Coffee or Food & Beverage environment is a plus.
● Proven track record of exceeding sales goals and driving profitability in a retail setting.
● Strong experience in clienteling and building a loyal customer base.
● Excellent leadership skills, with the ability to inspire and develop a high-performing team.
● Analytical mindset with a focus on data-driven decision-making to maximize sales and operational efficiency.
● Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy.
Benefits
● Up to 96 hours of PTO annually
● Performance Incentives
● Health, dental, and vision insurance
● Retirement plans available
● Monthly fitness and mental health stipends
● Welcome gift :)
● Employee discount and monthly gifting
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
Madhappy Los Angeles, California, USA Office
900 South Santa Fe Avenue, Los Angeles, CA, United States, 90021
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