Senior Product Policy Specialist - US Trust & Safety

| Greater LA Area
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Responsibilities

About the Role TikTok’s mission is to capture and present the world's creativity, knowledge, and everyday life moments. Our policies and tools are developed to promote a positive and safe environment for our community. As a global community that thrives on creativity and expression, it's important that users feel safe and comfortable in this community. TikTok's US Safety team is dedicated to making TikTok safe for our users, viewers and content creators globally. Product Policy Analysts are deeply in tune with how the platform works, from its FYF algorithm, to emerging hashtag, video and audio trends, to effects, and beyond. This role will require creative solutions, especially with moderation, quality, and vendor operations; as well as a deep understanding of the product and ways it can be abused. Your interest and professional expertise are grounded in experience in the industry, extra-curricular and academic interests related to internet policy, user behavior, or platform management. Finally, you are naturally inquisitive, take initiative to formulate hypothesis and perform deep analysis into potential risk areas, and are able to navigate ambiguity and non-linear work flows. This position will be full-time and will be based in our Los Angeles, CA location. Key Responsibilities: - Organize and articulate ambiguous and complex ideas or issues into clear documentation and analysis - Develop, launch, and train policies that are customized for our product offerings -- managing our US standards across TikTok’s brand and safety moderation teams - Lead the localization of global policy -- ensure the implementation of our policy playbooks are adjusted based on user impact, robust data, and country needs - Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts - Stay up to date with recent trends in the US and new tactics, techniques, and patterns from abusive parties - Execute research and policy development projects. Responsibilities would include research, work planning, data collection & analysis - Proactively identify and evaluate emerging content policy risks to our platform and drive solutions to help mitigate them - Work cross-functionally with global policy and operations to set goals and milestones related to product policy - Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates

Qualifications

Requirements: - Minimum BA/BS degree - 5+ years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field - Demonstrated systematic thought process regarding policy and thorough operational experience - Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations - Deep knowledge in how policy develops in new media, technology, entertainment, or related fields - Strong attention to detail -- highly self-driven and results oriented Preferred qualifications: - Experience working with international partners at different time zones. - Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data - Experience managing complex research projects - Experience working in a start-up, or forming new teams in established companies - Advanced proficiency in Excel

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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