Legal Policy Operations Manager- U.S Safety at TikTok

| Greater LA Area
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Responsibilities

Legal Policy Operations Manager As a Legal Policy Operations Manager, you will be integral in ensuring that TikTok is a safe and trustworthy place for our community. You'll be our main point of contact responding to issues relating to law enforcement, government relations, and safety. You will be working with a variety of stakeholders across the globe, including Policy, Comms, Strategy & Analytics, Quality, and Legal to ensure that TikTok remains a vibrant and creative place for our users. This role will require creative solutions, as well as a deep understanding of legal and abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and will be based in our Los Angeles, CA location. Responsibilities: - Manage and resolve request relating to law enforcement, government entities, and third-party civil attorneys. Ensure that procedures comply with local law and TikTok's terms of service. - Collaborate with cross-functional internal teams and external networks to drive policy and process improvements to issues concerning safety. - Develop programs revolving around burgeoning issue areas related to intellectual property, privacy, and violent extremism. - Coordinate and participate in on-call emergency escalations relating to high priority requests, which may require weekend rotations as needed. - Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material. - Monitor user feedback and deliver solutions to incoming reports of safety concerns promptly. - Communicate actively with our users and improve the user experience for safety-related issues. - Function as your team's primary advocate for tooling and engineering development

Qualifications

Requirements: - Minimum bachelor's degree (Journalism, Legal studies, Communication, Computer Science or related major preferred) - 5+ years of work experience in Legal Operations, Law Enforcement Response, Trust & Safety, or in an equivalent environment - Strong ability to foster relationships with both internal and external stakeholders. - Excellent coaching skills, with the ability to identify opportunities to spearhead company-impacting initiatives. - Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations. - Strong attention to details, highly self-driven and results oriented Preferred qualifications: - Prior experience in managing others -- preferably in an environment processing legal and law enforcement requests (e.g., civil and criminal subpoenas, court orders, and search warrants). - Experience working with international partners at different time zones. - Bilingual in English and at least one other language (e.g., Mandarin) - Experience managing complex research projects - Experience working in a start-up, or forming new teams in established companies

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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