Law Enforcement Operations Enablement Lead at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Law Enforcement Operations Enablement Lead to join team Snap! As a member of the Law Enforcement Operations (LEO) team, you will have the knowledge and skills to handle all types of legal requests from domestic and international law enforcement, as well as drive successful projects and tooling initiatives. Working from our Los Angeles headquarters, or San Francisco offices, you’ll collaborate with the Legal, Customer Operations, and Engineering teams to assist law enforcement and protect Snapchatters.
What you’ll do:
Deliver key projects within the Law Enforcement Operations roadmap, including execution; measured progress; and presenting results to stakeholders throughout
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints.
Keep up-to-date with industry trends to help improve Snap operations and thought leadership
Design and implement new operational workflows and track progress via a project plan, consider stakeholder impacts and helping them adopt the change
Enhance existing operational workflows via process improvements
Identify tooling discrepancies and provide recommendations for improvements and liaise with technical teams to implement solutions
Constantly evaluate internal practices and drive solutions that make our teams scalable
Enhance existing Quality Assurance (QA) and certification process and improve QA reporting to accelerate quality improvements
Develop and track internal/external business metrics related to new projects and capabilities
Design, build, and maintain reports, dashboards, and metrics to monitor operations performance
Create and enhance knowledge management documentation and deliver training
Support the enablement of the on-call rotation for law enforcement emergency requests and internal escalations
Accurately review, index, and process various types of legal requests from domestic and international law enforcement
Process complex legal process, including wiretap and pen register requests
Review team members’ work product, create and deliver training, and provide feedback
Collaborate with internal and outside counsel on escalations as appropriate
Serve as a consultative partner with our vendor team and provide expertise for processing all types of legal requests with a high degree of quality and efficiency
You’ll set an example and be an active mentor of others
Knowledge, Skills, & Abilities:
Experience managing multiple projects end to end demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, etc.)
Experience in process optimization projects and identifying performance improvement opportunities
Experience in requirements gathering and analysis, workshop facilitation and stakeholder interviews
Experience in change management activities, organizational analysis, designing and executing on stakeholder engagement plans, communications plans and learning and development plans
Experience designing technology roadmaps
Highly attentive to detail, with ability to accurately analyze lengthy legal documents
Excellent verbal and written communication skills
4+ years of experience in consulting or related experience managing special projects
Experience working in law enforcement, legal, compliance, or a related field
Experience working directly with law enforcement in a professional manner and reviewing sensitive content
Bachelor's degree in criminal justice, political science, sociology, public administration, international relations, computer science, or another related area of study
Experience in Design Thinking projects
Process driven individual with a proven track record of identifying gaps and implementing new processes
Experience analyzing data to understand business challenges and trends using Looker or Tableau
Not afraid to roll up your sleeves to get the job done, no type of work is “beneath” you
Able to work independently while also operating as a collaborative team player
Experience managing a growing team
Experience collaborating with internal and external stakeholders at all levels of the company
A passion for Snapchat and online safety!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].