Investigator- U.S Safety at TikTok

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Safety team at TikTok help ensure that our community is safe and empowered to create and enjoy content across all of our apps while protecting our brand. As a Trust & Safety Investigator, you will work to balance user behavior, growth, and external pressure through systems and policies to ensure our platform's health. You will be working with a variety of stakeholders across the globe, including Policy, Comms, Strategy & Analytics, Quality, and Legal to ensure that TikTok is able to detect, triage, and, if possible, prevent safety incidents from proliferating on our platform -- especially issues regarding coordinated inauthentic behavior and misleading content.

This role will require creative solutions, especially with moderation and quality; as well as a deep understanding of abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and is based in Los Angeles, CA. Responsibilities - Review high priority contents involving critical issues revolving around platform manipulation -- including but not limited to misleading content, fake news, impersonation, etc. - Investigate or research cyberbullying or cyberharassment, or associated risks - Draft internal reports containing analytic judgements relying on a combination of internal and external quantitative and qualitative data. - Monitor ongoing current affairs and abusive trends to develop proactive measures to keep the platform safe - Analyze existing policy/procedure to identify gaps, inconsistencies or conflicts and take appropriate action to resolve - Work with technical team to assist in detecting platform integrity-related contents - Perform robust data analysis that both inform long-term strategy and near-term escalations

Qualifications

- Minimum BA/BS degree - 2+ years of work experience as Trust & Safety, investigations, or intelligence analyst - Demonstrated systematic thought process regarding policy and thorough operational experience - Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations - Knowledge in how policy develops in new media, technology, entertainment, or related fields - Experience working with international partners at different time zones - Experience providing a 24/7 support for the internal stakeholders and global team(s) - Analytical experience in a government intelligence organization or business environment. - Basic querying knowledge using SQL

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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