Million Dollar Baby Co.
Inspiring Parents, Good For Kiddos

IT Support Specialist

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About Million Dollar Baby Co.
Welcome to Million Dollar Baby Co.! We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values. Lastly, we are proud that we have been awarded Great Place to Work in '21, '22, '23, Built in LA Best of List '22, '23, Fortune Best Places to Work '23. It's truly an amazing place to work! We welcome you to learn more about our company and our fantastic team.
Teddy Fong
We are seeking a motivated and enthusiastic individual to join our team as an IT Support Specialist. In this role, you will play a crucial part in providing technical assistance to our end users and contributing to the smooth operation of our IT systems. You will primarily focus on handling level 1 help desk requests, assisting with basic Active Directory and Office 365 admin functions, and contributing to various IT infrastructure projects.
What you'll be doing:

  • Provide legendary customer service to end users by responding to and resolving level 1 help desk requests via email or in person.
  • Assist in assigning and tracking tickets to appropriate IT team members for advanced troubleshooting and issue resolution.
  • Collaborate with team members to troubleshoot and resolve hardware and software issues related to end user devices, including laptops, desktops, and mobile devices.
  • Assist in the setup, configuration, and maintenance of end user hardware and peripherals.
  • Assist in managing user accounts, password resets, and permissions within Active Directory and Office 365 environments.
  • Participate in routine system maintenance tasks, including software updates, patches, system monitoring, and network performance.
  • Contribute to IT infrastructure projects by assisting in planning, implementation, and documentation.
  • Collaborate with IT team members to improve and streamline IT processes and procedures.

What you bring to the table:

  • 1 to 2 years of work experience in an IT Support Role (IT support in an office environment preferred)
  • Strong interest in IT and a desire to develop technical skills
  • Working knowledge of Windows/Mac operating systems, Microsoft Office Suite, and general IT concepts
  • Knowledge of how computer Wifi, printer, A/V connection works
  • Working knowledge in network hardware and concepts (DNS, DHCP, TCP/IP, VLAN, firewalls)
  • Strong communication and interpersonal skills
  • Demonstrated ability to work independently, collaboratively, take initiatives, and be a self-starter
  • Strong creative problem-solving skills and attention to detail
  • Continuous learning mindset and adapt to new technologies and tools
  • Familiarity with Active Directory and Office 365 administration is a plus
  • Custom computer building experience is a plus

Our Benefits:

  • 100% of your health, dental, and vision insurance monthly premiums are paid by us!
  • Flexible PTO because we respect the need for work/life harmony
  • Company matching 401(k)
  • Vacation reimbursement and health & wellness subsidy programs
  • Tuition reimbursement
  • Matching charitable donations to the nonprofit organization of your choice
  • Company-wide monthly celebrations - lunch is on us!
  • Dog-friendly workplace, yes! You can bring your best friend to work
  • Free MDB Co. swag + generous employee discount on products

At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.
As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
The pay range for this role is:
62,000 - 72,000 USD per year ( Hybrid/Pico Rivera, CA )

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What are Million Dollar Baby Co. Perks + Benefits

Million Dollar Baby Co. Benefits Overview

Stay Healthy
In addition to competitive medical, dental, and vision benefits, we cover Life Insurance and Short Term Disability. To sweeten the deal, we’ll reimburse some of your health & wellness expense, so send us the bill for your yoga, kickboxing, or gym membership!

Value Family
We believe in the importance of building strong, loving families. We offer paid maternity and paternity leave to eligible employees, as well as family planning and adoption assistance reimbursement and a transitional period to help ease back in to work life.

Find Balance
We want you to love your job and still have time and energy for real life, whether it’s pursuing your own hobbies or participating in your children's school programs. We offer flexible hours and work from home options so you can be the most productive version of yourself.

Home To Furry Friends
Playing with pets is known to lower stress and increase the levels of serotonin in your brain. We happily welcome pups at our office – check out our Instagram feed dedicated to our @milliondollarbarkers!

Competitive Pay
We are always doing our market research to ensure that we offer a competitive package to secure and retain top talent. Plus we offer performance bonuses when we all do well together!

Save for the Future
Take advantage of our 401k plan – start saving, and we’ll match dollar for dollar up to 4%! It’s never too early (or too late!) to start thinking about your retirement plan.

Explore New Places
What if we said we would pay you to tell us about your vacation? We believe that travel experiences are a key learning opportunity for personal growth. We’ll reimburse $500 for domestic trips and $700 for international trips.

Seek Growth
Personal and professional growth is one of our Core Values. Is there a course that could add to your expertise? A class that will help you hone a skill? Let us know and we can support you!

Volunteer in local community
Partners with nonprofits
We're proud to partner with amazing nonprofit organizations and have a goal to impact one million kids!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
MDB Co. offers a flexible schedule outside of core hours (9:30 a.m. - 4:30 p.m.)
Remote work program
MDB Co. offers a hybrid workplace - work remotely three days and in-office two days a week.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
MDB Co. offers FSA - a pre-tax benefit that helps participants save on out-of-pocket qualified medical, dental, and vision expenses, or qualified dependent care expenses.
Disability insurance
MDB Co.'s disability insurance benefit is 60% of an employee's weekly earnings up to a $2,000 maximum weekly payout.
Dental insurance
MDB Co. offers 100% paid dental plan covers 100% of the cost of preventative care, including x-rays.
Vision insurance
MDB Co. offers 100% paid vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $120.
Health insurance
MDB Co. offers 100% paid health insurance. We have 5 different health insurance plans from Blue Shield and Kaiser.
Life insurance
MDB Co. offers 100% group-term life insurance that covers $20,000 life insurance and $20,000 accidental death and dismemberment for the duration of employment.
Pet insurance
MDB Co. offers a voluntary pet insurance plan.
Wellness programs
MDB Co.'s health and wellness program provides up to a $240 subsidy annually.
Mental health benefits
Financial & Retirement
MDB Co.'s 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
MDB Co.'s 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Performance bonus
Charitable contribution matching
MDB Co.'s match charitable contribution plan matches 100% of an employee's donations up to $500.00 annually.
Child Care & Parental Leave
Generous parental leave
MDB Co. offers up to 16 weeks of paid maternity leave, 8 weeks of paid paternity leave, and 8 weeks of adoption leave for new parents with at least six months of service.
Family medical leave
MDB Co. offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
MDB Co.'s adoption assistance program provides employees with reimbursement of qualified adoption expenses up to $20,000.00 per adoption.
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
MDB Co.'s vacation policy includes 2 weeks of paid time off for all employees in their first year, 3 weeks from 2nd to 10th year, and 4 weeks off for tenured employees of 11 years or longer.
Paid volunteer time
Associates are given 16 hours annually to serve our community.
Paid holidays
Paid sick days
MDB Co. offers paid 40 sick hours per year for all employees.
Office Perks
Commuter benefits
Company-sponsored outings
MDB Co. provides monthly team events, companywide celebrations, and an amazing annual holiday party!
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
MDB Co. reimburses its employees up to $240 per year for many of the most common health and fitness services and activities.
Professional Development
Job training & conferences
Tuition reimbursement
MDB Co. offers tuition reimbursement for all full-time employees of $3,000.00 annually.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

MDB Co. offers a vacation subsidy of up to $700.00 annually!

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