Our mission at JOANY is to make buying and using health insurance simple and transparent. Using data, machine learning + humans, we are personalizing healthcare for the consumer. Using our web platform anyone can buy the best health insurance for their specific needs within minutes.

We are looking to add a rockstar IT Support Specialist who will be providing technical support for the JOANY team and creating the most efficient IT onboarding process.

What You'll Do

• Provide helpdesk support and resolve employee IT issues & problems
• Create and maintain the helpdesk asset tracking software
• Manage IT onboarding of new employees
• Ensure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment & software
• Maintain inventory of all equipment, software and software licenses
• Assign users and computers to proper groups in asset management
• Assist in any computer/network/AV queries and fixes
• Assist the team in any audio-visual setup for internal & external team events
• Provide basic training and support regarding using software such as Slack, Android/Apple OS, Microsoft Office Suite, Adobe Creative Cloud and AV equipment

What You'll Bring

• Bachelor degree in Computer Science or related courses
• 3+ years experience of working in an office environment with employees of all experience levels 
• Systems administration experience in, or substantial knowledge of, Windows and Mac platforms, IT security, Google Apps, and other cloud-based environments

What You'll Get

• Beautifully Designed Collaborative Space in DTLA
• Competitive Equity and Salary Packages
• Full Coverage Health + Dental Insurance
• Open Time Off

Why JOANY We are a data-driven company with the desire to change the status quo of health care. Together with a relentless focus on customer service, we aim to make health care transparent and easier to navigate. Be a part of something larger than ourselves by helping millions of people across the U.S. get health insurance they can actually use. As an early-stage employee, you will be uniquely positioned to learn extensively while solving complex problems that are impactful to our customers and critical to our company’s success. Work with a team that values respect and emphasizes growth through mentorship rather than management. This is a great opportunity to leverage your skills to have a huge impact on the world. Your creative and technical expertise will directly help consumers across the U.S. get the care that they deserve. #joinusatJOANY