IT Support Contractor (6-Month Engagement)

Pipe is building cutting edge embedded financial solutions to help small businesses and software companies build something bigger. We’re a remote-first team of problem solvers who build and ship at a high velocity. We’re customer obsessed and leave our egos at the door. If this sounds fun, join us!

We’re looking for an IT Support Contractor to help keep our growing team productive and supported. With over 160 users (and growing fast), we need additional coverage to ensure smooth onboarding, responsive helpdesk support, and reliable IT operations. This is a 6-month role, with the potential to extend as Pipe continues to scale.

As an IT Support Contractor, you’ll be the front line of technical support for our employees around the world. You’ll manage daily requests, support onboarding and offboarding, and keep our systems running smoothly. This role is critical for ensuring continuity as we expand internationally and improve timezone coverage for our global user base.

• Provide high-quality, responsive support via our helpdesk channel to resolve technical issues quickly and effectively.
• Handle onboarding and offboarding tasks, including account provisioning/deprovisioning, access setup, and new hire communications.
• Manage IT administrative tasks, including MDM maintenance, IDP/SSO, and expense tracking & reconciliation
• Partner with the IT team to ensure a seamless transition during and after parental leave coverage.
• Contribute to scaling IT processes as Pipe grows, especially supporting an international workforce across multiple time zones.

• 1–3+ years of IT support, helpdesk, or systems administration experience.
• Strong customer service orientation with excellent communication skills.
• Familiarity with SaaS administration, identity/access management, and common IT workflows (e.g., onboarding/offboarding).
• Comfortable handling hardware inventory, user account management, and ticketing systems.
• Curious, adaptable, and eager to learn new tools and systems.
• A junior to intermediate IT support professional, with training and mentorship provided, or
• A mid-level IT professional, capable of ramping quickly and driving productivity from day one, with potential to transition into a long-term hire.
• US-based role. Eastern time zone.

• The equipment and tools you need to succeed.
• Flexible working hours across global time zones.
• An opportunity to work in a fast-paced, collaborative environment at a high-growth startup.
• Great colleagues! We value a culture of authenticity, humility, and excellence.

At Pipe, you’ll help shape how embedded finance gets built. Not just for one partner, but for an entire category in multiple geographies.

The U.S. hourly compensation range for this role is $40 per hour. The final rate will be determined during the interview process based on the candidate’s experience and qualifications.