Customer Success Intern at SimplePractice

| Greater LA Area
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SimplePractice Customer Success Coordinator Intern

As a Customer Success Intern, you’ll be an integral support for the Customer Success team, getting to know and interact with thousands of SimplePractice customers and work collaboratively with our team to constantly improve our customers’ experiences with our software and support services. This role will give you front row access in a startup while you provide tangible value and support to our growing community. This is a full-time position in our West Los Angeles office.
 
As the Intern Coordinator for the Customer Success team, you’ll manage the calendar and scheduled appointments of Product Specialists and our customers’ 1 to 1 sessions, confirming appointments to assure attendance and following up on missed appointments. You’ll manage the technology we use (Zoom) to conduct meetings both internal and with customers. You’ll reach out to customers who’ve submitted feedback through various sources to offer further assistance, survey for details, and collect data that will assist us in improving our services. Your contribution to the Customer Success team will also involve contacting customers with expired payment methods or disputed charges, surveying customers who have cancelled their service, and assisting with responding to basic customer email inquiries about SimplePractice - pre-sale questions, using our software, product inquiries, etc.
What is the structure of this job?
This is a part-time position. We are looking for someone available three days a week or more, however these days are flexible and we are open to discussion. 
This is a paid internship.

Responsibilities
  • Data entry
  • Routine clerical and organizational tasks
  • Answer and direct phone calls
  • Provide general administrative support to CS team members and potentially SP employees in other departments
  • Scheduling meetings and (video) conference calls
  • Other responsibilities as they arise
  • Qualifications
  • Strong organizational and time management skills with the ability to juggle and prioritize multiple and various duties throughout the day
  • 1 year practical and relevant experience as described in Responsibilities
  • Excellent oral, interpersonal and written communication skills
  • Problem solving and troubleshooting
  • Prior experience with and use of G Suite (Google Docs, Spreadsheets, etc.)
  • Attention to detail
  • Extremely dependable, punctual, reliable, professional
  • Willingness to learn new tools
  • Current college student or recent grad with BA/BS degree from an accredited four year college/university

Preferred Qualifications/Experience
  • Excel in a fast-paced, dynamic and priority shifting environment
  • Experience with Zendesk, Zoom, and Guru 
  • Work independently and take directions well

About SimplePractice
We build software that helps health & wellness professionals run their private practice. We’ve helped thousands of professionals by offering intuitive, user-centric software that’s totally focused on running a business and helping patients. That’s what our customers care about so that’s all we care about. We know this because we value relationships and constantly speaking with customers is the only way to deliver a great product. We’re a growing startup founded by a successful entrepreneur who was a therapist himself at one point in his career.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • KotlinLanguages
    • EmberLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • HotjarAnalytics
    • PeriscopeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • SendGridEmail
    • OutboundEmail

Location

Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.

Emily

Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.

Cate

Training Manager

What are some things you learned at the company?

I've learned that the projects that are meaningful to me most are the ones that seem small in scope and design effort, but truly add a lot of value to our customers daily lives. To be able to see the tangible effects these project have for the customer is extremely rewarding.

Jeff Doan

Director of Growth Design

What projects are you most excited about?

I have the opportunity to execute special projects focused around our partnerships. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication, and so much more!

Deepa

Partnerships Manager

What are SimplePractice Perks + Benefits

SimplePractice Benefits Overview

We take care of the people who take care of our customers.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Promote from within
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