Customer Operations Intern - MBA
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We are looking for a Customer Operations - MBA intern to join Snap Inc! Working from our Los Angeles, CA headquarters this summer, you’ll understand customer behavior, analyze data, identify industry trends, craft strategies, measure impact, and ultimately help develop a roadmap for innovating and optimizing the customer experience of our support ecosystem.
What you’ll do:
Deeply understand the processes, policies, and architecture of Snapchat’s support experiences
Conduct market research to identify industry trends around the best ways to support Snapchatters and/or our Advertiser partners
Analyze and understand the behaviors of our customers as they interact with our support model
Recommend key metrics necessary to identify opportunities and measure program success in a data driven manner
Recommend new strategies, approaches,and programs for our long term roadmap
Assist with other projects/initiatives as needed
Knowledge, Skills & Abilities:
Previous experience in a consulting, operations, product management, and/or strategy role at a consumer technology company
Experience producing high-quality presentations and written documents
Excellent written and verbal communication skills; ability to present complex ideas and workflows to relevant stakeholders
Experience performing quantitative analysis of large data sets (using Excel, SQL or other data analysis tools)
Currently pursuing a Masters of Business Administration, or a similar graduate degree
Passionate about helping Snapchatters and understands what makes for an incredible customer experience
A team player who can collaborate with operations leadership, engineers, designers, and other cross-functional teams
Ability to initiate and drive projects to completion with minimal guidance
A passion for Snapchat and creativity!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].