About Alpine IQ
Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes—from family-run shops to public enterprises.
We’re a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.
If you're energized by fast-moving environments, creative challenges, and impactful work—you’ll fit right in.
As an Implementation Specialist, you’ll be the bridge between Sales and Customer Success—ensuring each customer experiences a seamless, high-impact onboarding journey. You’ll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple: set every customer up for success
What You’ll DoCustomer Onboarding & Training
- Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience.
- Create and execute tailored onboarding plans that align with customer goals.
- Conduct engaging one-on-one and group training sessions to teach product functionality and best practices.
- Assist customers with configuration and customization to meet their unique business needs.
Support & Troubleshooting
- Provide responsive support and guidance during onboarding.
- Troubleshoot technical or process issues, escalating to internal teams when necessary.
Documentation & Process Improvement
- Develop and maintain onboarding guides, help articles, and training resources.
- Ensure all documentation stays current with product enhancements.
- Collect feedback and share insights with product and success teams to continually improve the customer experience.
Customer Engagement & Growth
- Monitor onboarding progress and ensure customers are realizing value quickly.
- Identify opportunities for account expansion or additional service adoption
- Excellent communication and interpersonal skills—able to explain technical concepts clearly.
- Strong problem-solving skills with a proactive, customer-first mindset.
- Experience with CRM systems and onboarding tools.
- Highly organized with the ability to manage 45–50 concurrent accounts.
- Passion for helping customers succeed in a fast-paced SaaS environment.
Qualifications
- Bachelor’s degree or equivalent work experience
- Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred)
- Authorized to work in the U.S.
Benefits
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop
- and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀
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