Implementation Manager

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Helping companies reimagine how companies take care of their people.

We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

• Founder Story - Jaclyn Chen

• Benepass Raises $20M

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

As an Implementation Manager, you will be accountable for the successful implementation of new client accounts, ensuring that our clients have a seamless onboarding experience from contract signing to go live. This role would be reporting directly to our Head of Customer Operations Aileen Palmer.

You will work closely with client benefit teams to understand their goals and use cases for Benepass, configure their plans, and manage the project timeline. This role requires extensive collaboration with internal teams and external vendors to ensure timely and successful implementations.

Key responsibilities include:

• Developing and executing implementation plans tailored to each client's needs

• Managing multiple concurrent implementations, ensuring all projects stay on track

• Configuring client accounts within our platform, including setting up benefit plans, user roles, and integrations

• Conducting client training sessions to ensure effective platform adoption

• Collaborating with our Customer Success and Support teams to ensure a smooth transition post-implementation

The ideal candidate has strong time management and organizational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously.

It’s an exciting time to join our Customer Operations team as we are expanding across all departments. This is a fantastic opportunity to shape and influence the onboarding processes while working with an innovative team. If you thrive in a fast-paced environment and have experience working with strategic clients we’d love to hear from you!

• You have a knack for grasping new concepts rapidly and can adapt swiftly to changing priorities and environments.

• You have an insatiable appetite for learning and are always seeking to understand the 'why' behind processes and decisions.

• You thrive in fast-paced environments and can handle multiple complex projects simultaneously without compromising quality.

• You have a natural talent for organizing, planning, and executing projects efficiently, always keeping the end goal in sight.

• You can articulate complex ideas simply and effectively to both technical and non-technical stakeholders.

• 3-5+ years of experience as an implementation manager or related experience within SaaS, start-up, healthcare, or benefits space.

• Proven track record in managing complex projects, preferably in a B2B SaaS environment.

• Strong project management and software delivery experience with a demonstrated ability to deliver projects remotely.

• Excellent understanding of implementation methodologies and best practices in the SaaS industry.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Previous start-up experience

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our "general opportunities".

• Base: $100,000 - $120,000 + Equity

• 95% coverage of medical, dental, and vision

• Fantastic benefits (of course 😃), including:

  • $250 WFH setup

  • $150/month cell phone + internet

  • $100/month Wellness

• No Meeting Wednesday!

• We offer several team onsites a year

• Flexible PTO

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.