Workplace Experience Specialist

| Greater LA Area
We are looking for a Workplace Experience Specialist to join the Workplace Experience team at GOAT Group. The Workplace Specialist will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. As a part of the Workplace Team, you will bring passion for the workplace, enthusiasm for customer-service and a willingness to roll up your sleeves to get the job done!

In This Role You Will:

  • Support the day to day operations of our HQ office under direct guidance and supervision
  • Provide the highest level of customer service; be proactive in noticing employee needs
  • Provide front desk coverage and support as needed
  • Become a subject matter expert regarding property information and neighborhood information
  • Data entry, data audits and updates, creating and maintaining physical program materials, developing messaging and answering team member questions
  • Assist in identifying and implementing new systems and structures for maximum efficiency
  • Exercise autonomous critical thinking to troubleshoot issues as they arise
  • Manage guest and employee parking logistics, securing parking permits and passes as needed
  • Assist in training of Receptionists, Porters, and Cleaning staff; provide guidance to ensure success and accountability
  • Manage all incoming mail and packages, distributing appropriately
  • Act as the liaison between the Workplace Experience team and service providers, assisting with the coordination and scheduling of office, vendor, and building activities
  • Support the design, planning, and execution of company-wide and location specific events
  • Review and address tickets within agreed-upon timelines and standards, escalating when necessary
  • Other duties as assigned

We Are Looking For:

  • 3+ years progressive administrative experience with strong reception/office management/hospitality knowledge or similar position
  • Strong interpersonal skills with an ability to interact with external guests, as well as all levels of management internally
  • Enthusiasm for a start-up environment with fast-paced changes
  • Exceptional planning and problem solving skills, with an acute attention to detail and results oriented mindset
  • Exceptionally neat, detail-oriented, organized, punctual and dependable
  • Excellent written and verbal communication skills
  • Ability to handle sensitive information with utmost confidentiality
  • Strong ability to work in a team environment and effectively collaborate with others
  • Show initiative in taking action and responding appropriately; must be a self-starter
  • Demonstrates a high level of integrity
  • Excellent time management and organizational skills, including the ability to prioritize work effectively and ability to multitask
  • Able to work overtime as needed

GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world’s leading contemporary, avant garde and luxury brands. Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present and future, delivering authentic product to over 20M members across 164 countries.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

Culver City, CA 90232

What are GOAT Group Perks + Benefits

Culture
Volunteer in Local Community
GOAT Group participates in Tech Gives Back.
Partners with Nonprofits
GOAT Group partners with Non Profits such as Shoes That Fit and The Midnight Mission.
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
GOAT Group employees can contribute up to $2,750 for Medical FSA, $5,000 for Dependent FSA, and $270 per month for commuter (parking and transit).
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary with a maximum of $250,000.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
GOAT Group offers pre-tax commuter benefits for all employees and will provide an employer contribution to employees at our corporate office in exchange to not receive a parking permit.
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
GOAT Group offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Promote from Within
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