Ready to be a Titan?
At ServiceTitan, we are on the path to building the Operating System of the Trades and as an organization we know our People are at the center of achieving this goal. The People Organization is committed to ensuring an environment where every Titan can thrive, do their best work, and make meaningful connections. As VP of People Operations you will define the PeopleOps operating model -- how we interact with Titans and every touchpoint. You will enable ServiceTitan to scale efficiency from 2K Titans to 5K+ with a flawless employee experience. Our ambitions are large, and your role is just as large, as we can only grow as quickly as our workforce allows. You will grow, develop, and lead a global team that is always two steps ahead of the business, ensuring that our workforce is at the forefront of our growth.
What You'll Do:
As the VP of People Operations, you will develop the PeopleOps technology roadmap with IT partners as the business lead for integrations and operations;
Innovate to reimagine our operating model, challenging key processes, with efficiency and global employee experience top of mind, and identify technology solutions make processes as repeatable, and automated as practical;
Set the People Insights & Analytics strategy, and deliver value-added people insights to solve key business challenges;
Partner with our international PeopleOps teams ensure consistency of experience;
Own PeopleOps HR compliance, including preparing us to be a public company;
Be the PeopleOps owner for M&A activities, including diligence and integration -- and ensure a seamless experience for future Titans.
What You'll Need:
10+ years of executive leadership experience, leading global teams, without arrogance
Core operations expertise; a structured, data-driven problem solver with a maniacal focus on optimizing processes and systems for better results
IPO readiness experience; depth of expertise in HR compliance, employment law, systems and process design
Experience expanding into new regions and leading international teams
Deep understanding of modern enterprise HRIS systems; Workday experience preferred
M&A experience, including due diligence and integrations from an HR perspective
Builder mentality, operating with a high degree of ownership and sense of urgency
Stellar communications and change management experience
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.