Trust & Safety Specialist at Snap Inc.
We’re looking for a Trust & Safety Specialist to join Team Snapchat! We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed. This role is based out of our LA headquarters.
What you'll do:
Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
Review team members’ work product and provide feedback and training if necessary
Identify and escalate new issues and trends
Assist in improving our support resources and content
You set an example. You are a well respected member of the team and focus on achieving results.
Bachelor’s degree or equivalent work experience
Flexible work-hours: full-time and weekends as needed
Excellent verbal and written communication skills
Ability to prioritize tasks and work independently with minimal oversight
Experience collaborating with internal and external stakeholders at all levels of the company
Great judgement and ability to problem-solve, both independently and with peers
Developed perspective on prominent trends and issues in the online safety world
Able to focus and thrive in a dynamic work environment
A passion for Snapchat and online safety