Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive — and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Training Manager to help us develop courses to continuously improve team performance. Positivity and attention to detail are a must. If you are a team player with a passion for teaching and problem solving, we want to hear from you.

In this role you will: 

• Develop a world class training program
• Design, develop and deploy e-learning and in-class courses, including soft skills and product training for internal/external support teams
• Work closely with Community leaders to enhance the current training program, and utilize e-learning tools to develop modules that are interactive and engaging
• Provide continuous feedback to Tinder Community Leaders regarding training trends, course material feedback, and additional training needs
• Coordinate with outsourced training staff and build an internal team
• Regularly monitor trends in agent quality and make suggestions to increase agent performance
• Provide in-depth and comprehensive analysis of training issues
• Participate in calibration sessions with multiple vendors
• Continuously work with leaders to develop strategies towards increasing quality and CSAT
• Identify ways to improve the Tinder customer experience
• Report directly to the Manager of Community Operations
• Travel as needed 

We're looking for:

• Minimum of 3+ years of training management experience
• Minimum of 5+ years of instructional design and/or technical writing experience
• Bachelor's Degree in Education, Business, Organizational Development - Training, or related subject
• Someone who can adapt quickly to a new work environment, work independently, and quickly deliver results
• Experience communicating virtually with offshore vendors
• Knowledge of Lessonly or similar e-learning tool
• Screen/Video Capture and Editing Software skills
• Knowledge of Zendesk
• Ability to understand and analyze training results
• Strong verbal/written communication skills
• Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
• Passion for helping people

As part of our team, you’ll enjoy:

• The hustle of a startup with the impact of a global business
• Tremendous opportunity to solve some of the industry’s most exciting problems
• Working with an extraordinary team of smart, creative, fun and highly motivated people
• Comprehensive health coverage, a competitive salary, 401(k) match, and meaningful equity
• Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events
• A modern, uplifting work environment in an ideal location