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Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive — and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Training Manager to help us develop courses to continuously improve team performance. Positivity and attention to detail are a must. If you are a team player with a passion for teaching and problem solving, we want to hear from you.
In this role you will:
- Develop a world class training program
- Design, develop and deploy e-learning and in-class courses, including soft skills and product training for internal/external support teams
- Work closely with Community leaders to enhance the current training program, and utilize e-learning tools to develop modules that are interactive and engaging
- Provide continuous feedback to Tinder Community Leaders regarding training trends, course material feedback, and additional training needs
- Coordinate with outsourced training staff and build an internal team
- Regularly monitor trends in agent quality and make suggestions to increase agent performance
- Provide in-depth and comprehensive analysis of training issues
- Participate in calibration sessions with multiple vendors
- Continuously work with leaders to develop strategies towards increasing quality and CSAT
- Identify ways to improve the Tinder customer experience
- Report directly to the Manager of Community Operations
- Travel as needed
We're looking for:
- Minimum of 3+ years of training management experience
- Minimum of 5+ years of instructional design and/or technical writing experience
- Bachelor's Degree in Education, Business, Organizational Development - Training, or related subject
- Someone who can adapt quickly to a new work environment, work independently, and quickly deliver results
- Experience communicating virtually with offshore vendors
- Knowledge of Lessonly or similar e-learning tool
- Screen/Video Capture and Editing Software skills
- Knowledge of Zendesk
- Ability to understand and analyze training results
- Strong verbal/written communication skills
- Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
- Passion for helping people
As part of our team, you’ll enjoy:
- The hustle of a startup with the impact of a global business
- Tremendous opportunity to solve some of the industry’s most exciting problems
- Working with an extraordinary team of smart, creative, fun and highly motivated people
- Comprehensive health coverage, a competitive salary, 401(k) match, and meaningful equity
- Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events
- A modern, uplifting work environment in an ideal location
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