Training Manager

| Greater LA Area

Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive — and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Training Manager to help us develop courses to continuously improve team performance. Positivity and attention to detail are a must. If you are a team player with a passion for teaching and problem solving, we want to hear from you.

In this role you will: 

  • Develop a world class training program
  • Design, develop and deploy e-learning and in-class courses, including soft skills and product training for internal/external support teams
  • Work closely with Community leaders to enhance the current training program, and utilize e-learning tools to develop modules that are interactive and engaging
  • Provide continuous feedback to Tinder Community Leaders regarding training trends, course material feedback, and additional training needs
  • Coordinate with outsourced training staff and build an internal team
  • Regularly monitor trends in agent quality and make suggestions to increase agent performance
  • Provide in-depth and comprehensive analysis of training issues
  • Participate in calibration sessions with multiple vendors
  • Continuously work with leaders to develop strategies towards increasing quality and CSAT
  • Identify ways to improve the Tinder customer experience
  • Report directly to the Manager of Community Operations
  • Travel as needed 

We're looking for:

  • Minimum of 3+ years of training management experience
  • Minimum of 5+ years of instructional design and/or technical writing experience
  • Bachelor's Degree in Education, Business, Organizational Development - Training, or related subject
  • Someone who can adapt quickly to a new work environment, work independently, and quickly deliver results
  • Experience communicating virtually with offshore vendors
  • Knowledge of Lessonly or similar e-learning tool
  • Screen/Video Capture and Editing Software skills
  • Knowledge of Zendesk
  • Ability to understand and analyze training results
  • Strong verbal/written communication skills
  • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
  • Passion for helping people

As part of our team, you’ll enjoy:

  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, a competitive salary, 401(k) match, and meaningful equity
  • Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events
  • A modern, uplifting work environment in an ideal location
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SwiftLanguages
    • BashLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SQLAnalytics
    • PythonAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • LeanplumCRM

Location

Occasionally referred to as WeHo, West Hollywood sits between Beverly Hills and Hollywood in Los Angeles.
Tinder helps people put away their phones for a hot minute so they can meet in real life
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An Insider's view of Tinder

How do you collaborate with other teams in the company?

The Data Engineering team builds infrastructure to empower better decision-making for all teams at Tinder. We support Backend and Client engineers as they send billions of events daily to our pipeline, collaborate with Data Science and Analytics to architect solutions for quantitative analysis, and partner with Marketing to build reporting tools.

Kate

Engineering Manager - Data

What makes someone successful on your team?

The Tinder iOS Core team includes talented iOS engineers with a broad range of experience. Our team members share a passion for building delightful user interactions and we are dedicated to continuous improvement. Working together, we learn from each other and to grow our skills and ship products that deeply impact users daily lives.

Garo

Engineering Manager - Feature Team, iOS

What is your vision for the company?

My vision for Tinder Engineering is a culture of collaboration, learning and experimentation, growth, and technical excellence. Our product exists to bring people together, so too does our company bring together people of different backgrounds and specialties to create an amazing impact together.

Tom

VP, Engineering

What are Tinder Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pre-tax savings spending account for health care (up to $2,650/year) and dependent care (up to $5,000/year) expenses
Disability Insurance
Dental Benefits
Dental preventive, restorative and orthodontia care for you and eligible dependents
Vision Benefits
Vision exam and corrective care for you and eligible dependents
Health Insurance Benefits
Health care preventive and illness coverage for you and your eligible dependents
Life Insurance
Basic Life Insurance, Basic Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Life Insurance, Supplemental (AD&D) Life Insurance
Wellness Programs
At Tinder HQ in LA we have a Personal Trainer on Mondays, Yoga Instructor on Tuesdays and Breathworks on Wednesdays.
Onsite Gym
Tinder HQ has a basketball court onsite
Retirement & Stock Options Benefits
401(K) Matching
50% match (up to 3%)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
All new Mothers and Fathers are eligible for 12 weeks of paid leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Tinder's unlimited paid vacation policy allows employees to take time off work as they need, providing they comply with manager approval
Generous PTO
Paid Volunteer Time
Paid Holidays
Tinder offers employees paid time off to observe all major holidays
Perks & Discounts
Beer on Tap
Beer & wine!
Casual Dress
Commuter Benefits
Tinder employees have access to a WageWorks Savings account allowing them to put money aside, pre-tax, up to IRS limits for commuter expenses
Company Outings
Tinder has company wide Holiday & Summer parties
Free Daily Meals
Tinder has catered lunch & dinner everyday as well as catered breakfast on Fridays
Game Room
Ping pong, darts & foosball at Tinder HQ in LA
Stocked Kitchen
Tinder has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle
Happy Hours
Tinder hosts monthly New Hire Happy Hours as well as ad hoc celebrations for new releases & accomplishments
Parking
Tinder employees are assigned to one of 3 parking garages within a 1 block radius from the office
Recreational Clubs
Tinder Beach Volleyball, Soccer & Dodgeball
Relocation Assistance
Tinder offers relocation reimbursement to cover moving costs and travel expenses
Fitness Subsidies
All Tinder employees will be able to enroll at Equinox for $230/month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Tinder offers tuition reimbursement for all full-time employees of up to $5,000 annually
Diversity Program
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