Systems Architect, People Operations

| Greater LA Area

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change, and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

Systems Architect

ServiceTitan is looking for a talented Systems Architect for the People Operations department. Under the general direction of the Director of Shared Services, this role will be responsible for the management of core HR systems and data structure.

What You'll Do

  • Maximize data connectivity, workflow automation, and system optimization for PeopleOps.
    • Implement and monitor file feeds for continued connectivity and template accuracy.
    • Identify process improvements and automate relevant workflows to reduce manual interventions and transaction time for all users.
    • Deposit key HR data sets into Redshift.
    • Optimize system configurations and monitor performance to improve PeopleOps effectiveness (Ex: Site content, import tool, downtime).
  • Support other PeopleOps teams with general system administration and implementation.
    • Conduct advanced troubleshooting and scenario testing for all major PeopleOps systems.
    • Validate setup consistency between systems during the implementation of new tools and software.
    • Provide an evaluation framework to ensure compliance with corporate systems process.
  • Ensure PeopleOps systems and data are coordinated with the larger corporate systems roadmap at all levels.
    • Audit all PeopleOps systems for compliance with security requirements.
    • Assess data schemas needed to protect confidential employee data.
    • Frequently audit internal systems for appropriate admin access and permissions, including third-party access (i.e. attorney, benefits broker, integration partners).
  • Execute responsibilities highlighted above in a professional and sensible manner to achieve the desired business outcomes while mitigating operational risks.

What You'll Need

  • Bachelor’s Degree or higher.
  • 7+ years of experience with, and expert-level knowledge of, both UltiPro’s and Workday’s functionalities.
  • 3+ years of experience with API integrations and system project management required.
  • Working knowledge of Tableau, SQL, Informatica Cloud, and JSON preferred.
  • Strong demonstration of analytical and operational thought processing.
  • Extremely organized, detail oriented, and a fast learner.
  • Excellent communication, written, interpersonal, and client service skills.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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