Bambee is an early-stage, venture-backed startup creating a new way to provide best-in-class Human Resources to small businesses all over the U.S. Bambee likes to hire go-getters - past and future entrepreneurs who view their departments like small companies. As a member of the Bambee team, you must have an insatiable drive for results. Solving customers’ problems should excite you. Data should guide you. Results should inspire you. You use analytical thought to make programmatic decisions and logic-based choices, ultimately delivering value for Bambee’s customers and Bambee as a business overall.
Bambee’s goal to offer Human Resources for $99/month has never been done. The team that will accomplish this is a team full of drivers. What are you? If you’re a passenger, thanks for reading. If you’re a driver, join us.
Summary/Objective
Bambee is a next generation HR company that is growing its team to keep up with its rapidly growing client base and expanding markets. The company is looking to hire a SVP/VP Operations to add to its already outstanding executive team. The role will oversee a large part of the company operations and will lead the fastest-growing organization inside the company. As an executive in the company, this role is expected to build deeply productive relationships with its executive peers. The SVP/VP Operations will report directly to the company’s Founder and CEO.
You should think about this role in three parts: (1) Team Management, (2) Areas of Responsibility, and (3) Systems.
Part 1 - Team Management
The SVP/VP Operations will be responsible for leading and scaling three critical teams in the company. Two of these teams are new, and although foundational elements are in place, they will need to be built and architected from the ground up. The ideal candidate will be able to quickly assess the needs for each of these teams and implement structures and processed to maximize efficiency.
HR Account Management: The beating heart of the company, this team manages all Bambee clients. They are responsible for onboarding, auditing, and building HR plans for small businesses across the United States. This team creates company policies and handbooks, manages HR, and minimizes internal company conflict for clients. These functions are performed with the goal of maintaining their client book of business and retaining revenue.
Product Processing (The “Brain” of Account Management): This team streamlines HR efforts, providing the HR Account Management Team more time to service their accounts, and in turn grow their book of business. This team creates templates and processes for the standardization and processing of client requests. They provide quality control on documents and are dedicated to ensuring that HR operations are optimized. They also serve as a knowledge resource for the HR Account Management Team and our clients, as needed.
Customer Service & Client Success: This will be a new team that manages customer service issues. This team will research accounts, ensure they are engaging with the Bambee platform, with particularly emphasis on proactively identifying those clients that need follow-up. Customer satisfaction is paramount. This team ensures that clients’ incoming questions are responded to in a timely and professional manner.
Part 2 - Areas of Responsibility
The SVP/VP Operations will lead our service teams, driving policy and customer success initiatives within the company. The ability to hire, grow, train, and motivate these teams, keeping pace with other areas of the company, especially as we scale, is critical. There are three primary areas of responsibility:
Automation, Standardization, and Efficiency: A large part of what the HR Team does can be automated with canned responses. There is also an opportunity to create and standardize a way that creates maximum efficiency across the Customer Service Team and the organization. Your job is to identify these areas, present in a prioritized fashion, and then execute across the company.
Cross Product Adoption: Getting our clients to do two things: (1) adopt new products that we build that we believe will reduce churn, or (2) adopt and purchase new product lines that we believe will increase revenue, thereby increasing margin.
Client Satisfaction and Churn Mitigation: There are two things that keep clients happy at Bambee: (1) best-in-class HR advice and strategies, and (2) deep relationship building between our HR Managers and their small business clients. Developing strategies for the team to effectively deploy at scale will be your core focus.
Part 3 - Systems
The SVP/VP Operations will not only evaluate the systems currently in place at Bambee, leading initiatives for further enhancement and optimization, but also identify new systems that should be implemented at Bambee to address strategic needs. This includes the selection and implementation of a Customer Relationship Management (CRM) software to assist with company operations.
The ideal candidate will also be adept at utilizing the metrics and data from these systems to make logical, powerful, strategic decisions to help guide the business. This is a high call volume business - creating the appropriate strategies, metrics, and KPIs is key.
The need to successfully collaborate with our Tech Team is a given. Working with the Tech Team to build templates to respond to inquiries in a quick and efficient manner, along with the creation and development of content strategies for canned responses, are just some examples of the initiatives that this position will need to skillfully identify and execute.
What’s In It For You
As an executive at Bambee, you will lead our initiatives to serve our client base, identifying and creating ways to make maximum impact for small and medium-sized businesses all across the country. This is a fast-paced, rapidly-growing startup - you will be a contributor right from the start, whose insights and experiences will have an immediate, meaningful impact on our business. Bambee is a company where your ideas will be valued, challenged, respected and you will be able to create your vision. Join our team.
Benefits Include:
Equity
Unlimited time off policy
Medical, dental, vision insurance
Life insurance
Monthly gym reimbursement
Health equipment reimbursement to promote a healthy lifestyle
Personal travel reimbursement to promote new life and travel experiences
Arts and cultural experience reimbursement to encourage participation in arts and cultural events
Office in one of the most iconic buildings in Downtown Los Angeles
Required Education, Licenses, Certifications, and Experience
5+ years of operations experience
5+ year of management experience, at the Executive level
Technologically savvy
Experience with Customer Relationship Management (CRM) systems
About Bambee:
Small businesses can't afford an entire human resource department. But now they can for only $99/mo. Bambee is an on-demand HR service for small to mid-sized businesses, all for less than the price of a cell phone bill.
Bambee is early-stage and venture-backed. Early stage and venture-backed, Bambee was founded in 2016 by Allan Jones (2x-entrepreneur & ex-CMO of ZipRecruiter, and Head of Product at Docstoc [acquired by Intuit]), who has a proven track record in developing successful product and marketing strategies for small businesses/HR. Our team is close-knit, passionate, easy-going, comedic, and lightning-fast.
Company address: 304 S Broadway, 90013