Sr. Trust & Safety Specialist
We’re looking for a Sr. Trust & Safety Specialist to join Team Snapchat! You will be a core member of our T&S team, expected to assist with escalations while balancing long term initiatives. We are looking for someone who is able to keep a cool head under pressure, and is excited about streamlined workflows, improved processes, and ultimately, a better experience for Snapchatters everywhere. You’ll become a subject matter authority in multiple domains by owning projects from beginning to finish and facilitating cross-team communication. Working from our Los Angeles, CA headquarters, you’ll collaborate with Legal, Customer Operations, Global Safety Partners, Public Policy and Engineering teams to help keep Snapchatters safe.
What you'll do:
View and action reported content on an ongoing basis. Reported content can be graphic so you must be comfortable viewing graphic content
Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
Identify and share observed patterns about reported content to elevate performance
Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
Contribute to and refine quality assurance, training practices and process development
Enhance our operational workflows via process improvements and tooling recommendations
Ensure that new product rollouts and launches are properly supported and planned for
Work with internal stakeholders to make sure Trust & Safety priorities are communicated clearly and backed up by strong data
Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency
You set an example and are an active mentor of others. You are a well respected member of the team and focus on achieving results
Minimum qualifications:
Bachelor’s degree or equivalent work experience
3+ years of relevant work experience
Flexible work-hours: full-time and weekends as needed
Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
Preferred qualifications:
Shown ability to work directly with all cross-functional teams and management
Excellent verbal and written communication skills
Experience reviewing sensitive content with a meticulous attention to detail
Process driven individual with a proven track record of identifying gaps and implementing new processes
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
Self-Starter — Takes initiative to identify opportunities to improve or build on processes and work products
Great judgement and ability to problem-solve, both independently and with peers
Comfort working within a content moderation environment
Excellent leadership skills to motivate, develop and retain talent
Able to focus and thrive in a dynamic work environment
A passion for Snapchat and online safety