Sr. Director, Talent, Innovation & Culture

| Pasadena

Job Summary:

The Sr. Director, Talent, Innovation & Culture will have responsibilities including the following: Talent Acquisition, Learning & Organizational Development, Succession Planning and Performance Management.

The role will focus on developing and refining talent management strategies for iHerb’s various business units driving high performing teams, career, leadership, and business knowledge development, succession planning, inclusion, engagement and culture. The goal of the role is to progress holistic talent management, culture and talent development. 

Job Expectations:

  • Evaluate, develop and implement iHerb’s Talent Management strategies and programs (i.e. core values and culture, performance management, talent reviews, succession planning, learning and development, employee engagement measurement and action, feedback and calibration)
  • Lead, manage and develop the talent acquisition team, building out the team to achieve the company's recruiting priorities and driving a high level of performance
  • Responsible for the management of the recruitment life cycle process from sourcing strategy through final selection of candidates, working as liaison between hiring managers, HR team, agencies, search firms and candidate
  • Lead the development and execution of the culture strategic plan and shorter-term initiatives.
  • Develop strong working relationships and partnerships with internal departments and stakeholders around the globe
  • Partner with HR leadership, hiring managers and recruiting professionals on the implementation of new strategies and tracks success, measuring the viability, effectiveness and business impact of that strategy
  • Launch new programs tailored to learning for specific audiences to build knowledge, skills and capabilities. Also launch new programs support our hiring goals, from interviewer training and on-campus recruiting to innovative diversity and inclusion initiatives
  • Build systemic processes that enhance our capability to identify the internal talent pipeline, as well as retain top talent through additional development opportunities
  • Build Performance Management and Succession Planning systems, processes and tools to effectively provide feedback, assess, develop and manage talent.
  • Design high-level communication and implementation of said programs, in partnership with business and HR leaders.
  • Establish metrics and goals that measure the quality and effectiveness of our programs
  • Develop and nurture effective working relationships with hiring managers and business leaders throughout the organization to understand needs and provide consultation on talent acquisition and talent management strategies
  • Research and network proactively to develop expertise on the e-Commerce Industry, its talent and recruiting best practices
  • Monitor and drive active projects to ensure they remain on track for achieving the desired measurable business outcomes. Build systems and tools to facilitate the project management effort in smart ways.
  • Leverage social media recruitment efforts in collaboration with iHerb’s Marketing team to effectively and efficiently brand iHerb Careers over multi-platform efforts (i.e. Facebook and Instagram)

Knowledge, Skills and Abilities:

  • Entrepreneurial spirit, with strong ability to be agile
  • Strong organizational skills, ability to prioritize, seek clarity and confirm objectives in ambiguous situations.
  • Strong relationship management and influence skills, particularly targeted at senior leaders
  • High level of comfort in direct sourcing and experience with complex compensation negotiations
  • Immaculate attention to detail and a keen eye towards visual presentation of work product; excellent presentation skills
  • Results-oriented and demonstrates a high level of ownership and accountability in delivering outcomes. Engages, develops and manages team to deliver results.
  • Empowers team members to be strategic in their respective roles. Provides clear framework for strategic priorities and articulates how each team member will contribute
  • Ability to form consultative relationship both within and outside the HR team
  • Track record of driving talent programs from inception to fruition
  • Ability to translate business strategy and operational plans into actionable talent management plans and programs


  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
  • Experience with Workday a plus
  • Generally requires a minimum of 10 years of relevant experience in talent acquisition, global talent management & organizational development that includes at least 5 years leading a team
  • Experience managing complex talent program design, implementation, communication and operations
  • Experience building working partnerships with leaders and acting as a trusted advisor for business units on talent and culture issues
  • Experience creating and/or implementing enhancements to talent management programs/processes based on relevant best practices, external trends, and data
  • Experience implementing and/or utilizing talent management technology
  • Worked effectively with Senior Level Executives and leaders at all levels
  • Strong global, multinational cultural experience
  • Bachelor’s Degree in Human Resources or related field preferred, or a combination of education and equivalent work experience


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Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”


Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”


Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."


Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”


Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."


Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
iHerb contributes up to 80% of the monthly costs associated with Blue Shield's HMO, HMO+, PPO and HDHP health plans.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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