Sales Compensation Director

| Greater LA Area

ServiceTitan is looking for a high-energy sales compensation leader with strong business and financial acumen. This role will ensure that sales compensation programs support the company’s strategic objectives, meet legal requirements, and aligns with ServiceTitan’s compensation philosophy. This role will lead a cross-functional workgroup made up of Sales, HR and Finance partners. As a subject matter expert, this role will act as a strategic advisor, providing counsel on sales compensation programs, policies, and practices. If you enjoy the detailed and technical aspects of compensation analysis but also enjoy thinking outside of the box and coming up with new ideas, this is the role for you! 
The ideal candidate will think strategically regarding vision and design of programs and be able to bring creative solutions from data and business needs. Takes initiative, is passionate about people, is highly organized and can multitask and prioritize varied complex projects. The successful candidate thrives in a fast-paced, changing and growing environment. 
**Willing to consider remote candidates**

As a Sales Compensation Director, you will:

  • Responsible for developing and administering a world class sales compensation program

  • Benchmark competitive practices to ensure sales plans drive results and help attract and retain key sales talent

  • Gathering data from and submitting data to market-based compensation surveys and conducting data analysis techniques to assess results and market trends.

  • Partner with HR and Legal to address employment issues that may impact plan design transformation and updates.

  • Design, implement, and maintain a revised Sales Incentive Framework and Governance Model

  • Lead the design of sales incentive plans to ensure competitiveness, equity and alignment with the company's business objectives and talent strategy

  • Coordinate the standardization of Sales Incentive approach, driving methodologies for plan design (pay mix, metrics, weights & mechanics, modifiers, SPIFFs, etc.)

  • Develop and lead detailed sales compensation design and planning process that incorporates input from various key stakeholders, individual payout model, SPIF design, cost and payout benchmarking, overall plan costing, and scenario analysis

  • Build training and communication materials to ensure participants understand their compensation plan

  • Design and maintain reporting to provide insights to plan participants and cross functional stakeholders on plan payouts and overall plan performance

  • Monitor and analyze all aspects of the sales and incentive compensation programs to gauge the effectiveness of plan designs.

  • Partner with leadership to handle plan disputes and be able to handle and action in a timely fashion

  • Lead continuous improvement projects within functions to participate in other organizations projects to improve efficiency

  • Conduct regular compliance checks on programs and identify any areas of risks or improvements (e.g. emerging trends/ issues/ best practices) that need to be addressed.

  • Perform other duties and responsibilities, as assigned

Requirements Include:

  • Bachelor's degree or equivalent experience, MBA a plus

  • 10+ years of overall compensation experience with expertise in the sales compensation field; direct sales or sales operations experience in a SaaS environment and prior pre-IPO work experience preferred

  • Strong cross-functional and matrix management skills; must demonstrate ability to drive and deliver results through influence and collaboration

  • Strong analytical thinker who can translate data into actionable insights

  • Attention to detail and ability to work with a sense of urgency and ownership

  • Guru-level Excel/Google Sheet skills

  • Preferred: Certified Compensation Professional (CCP) or Certified Sales Compensation Professional (CSCP) ; Workday Advanced Compensation module experience; project and change management experience 

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO

2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance

3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs

4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

801 N Brand Blvd , Glendale, CA 91203

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month smart bassinet rental, an allergy prevention program for babies, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Variable dependent on role.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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