Recruiting Coordinator (Contract) at WELL Health

| Greater LA Area | Remote
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WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is honored to be ranked number 170 on the 2020 Inc. 5000 list of fastest growing private companies. WELL is also proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times, and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

WELL’s Recruiting team is looking for a skilled coordinator/scheduler to join the team on a contract basis. You will work closely with the whole recruiting team and be responsible for scheduling interviews across multiple teams. You will have previous coordinating/scheduling experience and be comfortable working in a fast paced environment. You love solving calendar problems and have a can-do attitude.

This role is for you if you are looking for a challenging role at an exciting startup. This is a contract position for an initial period of 6 months with the possibility of it being extended as dictated by business needs. We are looking for someone who can start immediately.

RESPONSIBILITIES

  • Book a high volume of virtual interviews per week (manager screens, technical screens, and on-sites)
  • Coordinate all interview scheduling with a sense of urgency
  • Deliver a positive candidate experience 
  • Assist with resume review on an as needed basis

REQUIREMENTS

  • 1-2 years of experience in a role with heavy scheduling/coordination/logistical responsibilities
  • Meticulous attention to detail
  • Strong Google Calendar experience
  • Ability to successfully manage multiple high priority tasks at once
  • Excellent verbal and written communication skills

BONUS

  • Experience with an ATS, Greenhouse highly preferred
  • Startup experience

LOCATION

WELL is headquartered in Santa Barbara, CA. As a result of the COVID-19 pandemic and to prioritize the health of our employees, all WELL positions are temporarily remote. This role is only open to employees that are currently located in the United States and can work full-time (40-hours per week).

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

Candidates should be aware that Well Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. Well Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.


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Location

Santa Barbara HQ: with beautiful beaches, award-winning restaurants, & a thriving arts scene, Santa Barbara lives up to the hype. We offer roles that are based out of our offices (SB or Boston), fully remote and hybrid.
The United We Tech Series: The WELL Health Episode
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An Insider's view of WELL Health

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day! 10/10 would recommend WELL!

Jess

Account Executive, FQHC

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Senior Integration Engineer

What makes someone successful on your team?

WELL’s Sales Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Senior Inside Sales Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are WELL Health Perks + Benefits

WELL Health Benefits Overview

Named #10 on the Forbes list of America’s Best Startup Employers in 2021 and twice on Inc. 5000 list of fastest growing private companies, WELL Health is a great place to work!

Company Culture – Inclusive, friendly and fun, our team enjoys frequent Zoom events including lunch & learns, trivia and baking classes, while our many creative Slack channels keep us smiling all day long.

Employee Equity Groups – Our 11 multicultural, employee-led Equity Groups reflect our dedication to creating an inclusive, equitable, and diverse workplace. Everyone is welcome to join any group as an identifying member or as an ally. Our Equity Groups include We Are WELL, Black American and Latinx, Women of WELL, WELL Earth, WAVE (PAN) WELL Asian Voices for Excellence, Pride Coalition, Veterans, POW (Parents of WELL), WELLABILITY, RISE (Rallying for Indigenous Support & Equity), and Inter-Faith Zone! For more info - visit our blog www.wellapp.com

Learning and Development – We provide customized learning experiences to strengthen innovation, creativity, empathy and leadership capabilities alongside critical technology skills. Our goal is to ensure all of our employees have the ability to thrive and succeed in their roles and beyond.

A few ways we #PursueGrowth at WELL Health:
Mentor WELL program
Manager development cohorts
Individual learning stipends
Internal mobility and career development programs
Leadership development and role-specific upskilling

Company Perks and Benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision), which include:
Five generous healthcare plan options, all at low monthly costs
Fertility benefits for family planning on all company-provided health plans
Unlimited access to Ginger, the world’s first integrated mental healthcare system, for those on most company provided health plans
$0 co-pay for in-network mental health visits on most company provided plans

Santa Barbara & Boston Office Perks:
Dog-friendly Office – Furry friends welcome!

Fully stocked kitchen with healthy (and unhealthy) snacks and drinks – kombucha and beer on tap, Bubbly Water dispenser, endless coffee, and Bagel Mondays.

Monthly catered lunches, raffles, and team outings, along with frequent team events both virtually and in person.

Inviting Work Space – open floor plan, light-filled space, Sonos-friendly, and standing desks.

The Santa Barbara office provides on site parking.

Note: WELL Health has not officially returned back to the office. However, employees are allowed to work in the office and reserve space, as long as they are vaccinated and follow all local and WELL Health's health and safety guidelines.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Available groups: Health & Wellness, Women, Black & Latinx, South Asian, Asian, & Pacific Islander, Indigenous People, Inter-Faith, Sustainability, Parents, Disability, Veterans, and LGBTQIA+.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
All employees on eligible benefit plans receive $0 in-network mental health and well-being benefits.
Retirement & Stock Options Benefits
401(K)
Company Equity
WELL offers stock options through its equity grant plan that vest over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Flexibility if employees want to volunteer during normal business hours.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site parking in our lot, and a parking subsidy for when the lot is full.
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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