People Operations Generalist

| Santa Monica
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At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we take a holistic approach to improving every digital touchpoint along the patient journey with the leading all-in-one practice growth solution. 

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.

Our dedicated team brings a blend of experiences that drives innovation and customer success. Our culture of continuous innovation allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.

Now, we want you to be a part of it all.

PatientPop is seeking a People Operations Generalist to join the team to support our growing company. This role is critical in partnering with the People Team to execute our people initiatives, provide great internal employee support, and drive HR excellence across the entire employee life cycle.

The ideal candidate is organized, self-motivated, and someone who feels at home in a fast-paced environment. The role is ideal for someone who doesn't shy away from challenging situations, is motivated to work hard and take initiative. This is a key role with a lot of exposure across the organization and we’re looking for someone who wants to make a huge impact and is motivated by bringing fresh ideas to the table. We encourage out of the box thinking and a team player attitude.

Who is the People Team? 

We’re passionate about the employee experience and believe in creating a fantastic work culture for our company. Our team is fun, but we work really hard to make PatientPop a great place to work.


How you will contribute:
  • You will be the main point of contact for employees and will be expected to manage employee relations and respond to all questions regarding benefits, LOA’s, systems, performance, company programs, and policies.
  • Own and manage open enrollment, benefits administration, coordination and management of multiple plans across multiple states
  • Own, implement and deliver People programs and processes to drive efficiencies and enhance the employee experience.
  • Advise and provide coaching to first-time managers on employee relations, performance management including identifying key talent and succession planning, company policies, and other related topics.
  • You enjoy supporting others' growth and development and will serve as a resource for career development and coaching.
  • You’ll know our HR systems in and out and will be expected to be the in-house expert.
  • Stay up to date on US HR laws (payroll, benefits, compliance, terminations, leave of absences, etc.).
  • Partner with Learning & Development to help design and facilitate key trainings for new hires, employees, and managers across a variety of topics.
  • Model and reinforce our cultural values.
Skills you’ll bring:
  • You’re an HR geek at heart who loves creating systems, processes and getting things done.
  • You have 3-5 years of progressive HR/ People Operations experience.
  • Proven experience being the face of HR, representing policies and practices to managers and employees across the organization.
  • You have strong interpersonal skills, good intuition, and the ability to communicate and build trust with all levels of the organization. 
  • Skilled at handling difficult employee situations with plenty of past examples to draw and learn from.
  • You have a desire for growth and long term development and are willing to put in the work to earn it.
  • Tech-savvy and eager to learn new technology. 
  • Deep experience with Google Apps and HRIS systems (UltiPro, Greenhouse, etc.) is a plus.
  • Experience with Excel and an interest in data a big plus! 
  • Exceptional written and verbal communication skills.
  • Ability to present to small and large groups of people and command a room regardless of the content you are presenting.
  • Discretion when handling sensitive and confidential information.
Why you're important to us:

This is a key role with a lot of exposure across the organization and we’re looking for someone who wants to make a huge impact and is motivated by bringing fresh ideas to the table.  

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.

An Insider's view of PatientPop

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

VP of Engineering

What are PatientPop Perks + Benefits

PatientPop Benefits Overview

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contribute to our business success.

Culture
Volunteer in local community
We offer two days of Volunteer Time Off per year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
PatientPop has a Women's Resource Group and a Diversity & Inclusion Resource Group
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Fully paid dental coverage for full-time employees.
Vision Benefits
Fully paid vision coverage for full-time employees.
Health Insurance Benefits
Fully paid healthcare coverage, with premium buy-up options.
Life Insurance
Fully paid life insurance coverage with premium buy-up options.
Wellness Programs
PatientPop provides over 20 partnerships with local studios for employee discounts along with wellness classes onsite!
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
PatientPop offers 12 weeks of paid paternity leave for primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Three weeks paid time off for all employees and four weeks for tenured employees of three years or longer. We also provide a $1500 vacation stipend at your fourth anniversary!
Paid Volunteer Time
We encourage employees to give back and offer 16 hours of paid volunteer per year.
Paid Holidays
10 paid holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
PatientPop offers free parking, metro memberships, Uber, and scooter credits to make sure you can get to/from work with ease.
Company Outings
Stocked Kitchen
Some Meals Provided
Catered lunch on Thursdays.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
including ChefPop (cooking), PatientPop Speaks (public speaking club), FútbolPop (Soccer)
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Professional Development:
PatientPopTalks - Speaker series that brings new conversations and discussion topics regarding technology, design, healthcare, business trends, etc.
PatientPop University
Employee and manager mentor program

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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