Onboarding Coordinator
About Us
At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
The Role
SimplePractice is seeking an Onboarding Coordinator to join our Operations & Culture group. Directly supporting our Onboarding Manager, your contributions will help maximize the new employee experience, support all new hires, and drive high-quality onboarding experiences for our new hires.
In your first three months, you’ll work closely with our Onboarding Manager to take ownership of our employee onboarding program, “Basecamp”. Over time, you’ll collaborate with our Onboarding Manager, various cross-functional team members (Recruiting, IT, Payroll & Benefits), and Operations & Culture to continually help develop and grow our employees’ onboarding experience at SimplePractice.
Responsibilities
- Generate new hire checklists and welcome emails for signed offers sent from Recruiting
- Generate and assign Scavenger Hunt boards to all new hires prior to their Collaboration Tools Training
- Schedule all Basecamp sessions on our Google Calendar, “Basecamp Onboarding Schedule” by coordinating with hosts of the sessions
- Ensure our company-wide Basecamp Google Calendar is up to date with calendar events, new hire counts, Zoom links, and attendees for accurate visibility
- Set up and assign new hires their Basecamp’s product training modules hosted from our learning management software, Lessonly
- Coordinate with our Customer Success group to schedule 30-min slots for each Basecamp attendee to shadow a customer onboarding call during their Basecamp product training phase
- Be the first point-of-contact to answer all Basecamp-related questions from new hires, and triage urgent requests to the Onboarding Manager as needed
- Ensure all Basecamp materials (Scavenger Hunt, slide decks, product training lessons) are up to date and consistent with our company, culture, and rolling product updates
- Conduct Basecamp’s Product Training live syncs to provide a personal touch and live support
- Host “Welcome to Basecamp” first day introductions with all new hires
- Help create engaging content and materials for all incoming new hires
- Help update and implement new systems to continually streamline our new employees’ onboarding experience
Desired Skills & Experience
- You have 1-3 years of relevant experience in onboarding new employees
- You’re comfortable commuting to our Santa Monica office location to host in-person onboarding sessions and support as needed
- You’re a SimplePractice Culture Ambassador, exemplifying our company’s culture, mission, and values through your daily work and interactions
- You have stellar written skills to proactively and responsively engage with our new hires
- You have exceptional communication skills and ability to build relationships and work well with multiple groups
- You’re comfortable with ambiguity and have a proven ability to independently manage multiple tasks at once, and effectively prioritize in a fast-paced environment
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:
- Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).
We collect the above categories of personal information for the following business purposes:
- To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).
For more information about our privacy practices, please visit our Privacy Policy or contact us at [email protected].