Manager, Workforce Planning

| Orange County
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Job Summary:

The Workforce Planning Manager will build out this new function as we manage through hyper-growth. This high visibility role will initially focus on driving a company-wide project to implement the Workday Planning module along with a new approach to how we plan and manage day-to-day headcount planning. Once live, focus will shift to building long range workforce forecasts and dashboarding/analytics to support a data-driven growth model. This role is to be analytically driven, able to build strong cross-functional partnerships, and is energized by white space and the opportunity to build from the ground up.

Job Expectations:

  • Working closely with the HRIS team and our implementation partners to configure, test and rollout the Workday Planning module.
  • Leading our first strategic workforce planning efforts; identifying/forecasting skillset gaps, working with leaders to determine 'critical roles' and retention/attrition mitigation strategies.
  • Managing day to day headcount operations, ensuring adequate req availability for recruiting and ensuring alignment between our HRIS (Workday), Finance planning software (SAP) and Applicant Tracking system (Greenhouse).
  • Regularly meet with executives, managers, Finance, HR and Recruiting partners to present headcount updates. Ability not only to point out month-over-month changes but also explain “why” the changes occurred and how they affect the big picture.
  • Manage headcount allocations to accelerate tech and operations growth. Primary focus is on balancing the supply & demand of headcount. This requires cross-functional collaboration with partners across Finance, Recruiting, HR, Operations and Tech teams.
  • Facilitate change management and escalation process with Finance and Business counterparts for requested changes to headcount targets. Work to minimize downstream impact and communicate appropriately. Partner with the recruiting team on shifting priorities for hiring.
  • Consult on best practices for workforce planning (location strategy, experience & talent mix of organization).
  • Conduct workforce gap analyses and assessments to identify gap reduction strategies including an evaluation of operational effectiveness, including systems, policies, and standards; identification of defects, gaps, and areas of risk; documentation of workforce trends.
  • Based on data and insights, develop and drive strategies and tactics to improve and scale our external and internal people movement practices and processes

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

  • Demonstrated workforce Planning/Management, Project/Program Management and HR Analytics experience in a fast moving business environment
  • Experience leading complex cross functional projects, including change management and communications
  • Experience providing data analysis, dash-boarding and reporting solutions related to Workforce Analytics, can turn data into actionable insights. Tableau/SQL skills preferred.
  • Experience in Agile, Six Sigma, or Lean process capabilities preferred. Along with the ability to manage complex, ongoing tasks and projects
  • Ability to proactively anticipate problems and opportunities and confidence to use initiative to pursue solutions
  • Thrives in a fast-changing environment, able to think big picture and also execute on a smaller scale
  • Ability to collaborate and influence teams of cross-functional experts
  • Demonstrated business acumen and experience building relationships in a matrixed environment
  • Track record of developing and executing against multiple projects simultaneously, including identifying stakeholders, milestones, deadlines, and metrics to assess outcomes/results
  • Exceptional communication skills and executive presence, including the ability to message appropriately at all levels of the organization

Equipment Knowledge:

  • Workday HRIS (Workday Planning) is required
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
  • Experience with Tableau/SQL, Python, R, VBA and/or similar programming language is preferred

Experience Requirements:

  • Generally, requires a minimum of five (5) years of experience in Workforce Planning/Management and cross-functional knowledge in Human Resources, Finance, Strategic Implementation and/or Workforce Strategy.

Education Requirements:

  • Bachelor’s degree in Analytics, Finance, Human Resources or equivalent work experience or a combination of education and equivalent work experience.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

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An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

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Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

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Director of Software Development & Platform (SCS)

What makes someone successful on your team?

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Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
iHerb contributes up to 80% of the monthly costs associated with Blue Shield's HMO, HMO+, PPO and HDHP health plans.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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