Manager, Talent Management & Culture

| Orange County

Job Summary: 

The Manager, Talent Management & Culture is responsible for designing, developing, and delivering integrated talent management programs and strategies that drive employee and organizational performance and enhance effectiveness. Responsible for supporting the implementation of iHerb’s integrated global talent management philosophy as it relates to organizational design, performance management and coaching, learning & development, succession planning, total rewards, and employee engagement.

Job Expectations: 

  • Responsible for designing, developing, and delivering talent management programs and strategies

  • Lead the execution of core processes across the Talent Management portfolio including performance management, employee engagement survey, communications and talent planning.

  • Partner with our Learning and Development team to optimize offerings for employees, managers, leaders, and teams to enable high impact on Talent Management processes.

  • Alongside the Global Head of Talent Management & Culture, evolve internal processes and programs for scale, sustainability, and to drive ongoing growth and impact of iHerb’s people

  • Communicate the goals and best practices of Talent Management processes and programs internally at iHerb via written, verbal, facilitated delivery of information

  • Consult with functional and cross-functional partners on a wide range of Talent Management processes to streamline and optimize employee experience and participation in these programs

  • Continually evaluate and assess existing iHerb talent management needs along with key stakeholders in order to surface areas for improvement or new opportunities

  • Assist with career development, performance review and succession planning initiatives

  • Manage multiple projects simultaneously, working both collaboratively and independently to balance and successfully execute on project objectives and related tasks with internal and external resources as necessary

  • Collaborate with Talent Acquisition, Total Rewards and HR team members, as well as leadership, to develop and deploy enhanced performance management processes. Partner with business unit leaders to ensure high-potential development programs are in place

  • Design, plan, deliver, and support the administration of employee engagement and communication of events and campaigns

  • Be data driven and evaluate the effectiveness of talent strategies with data analysis and effectively communicating results and findings back to leadership

  • Create surveys across a multitude of topics; develop, manage and analyze

  • Act as liaison with Talent Management, Human Resources, stakeholders and contributors

  • Establishes and maintains team members and project stakeholder relationships, expectations, and communications

  • Develop executive-level presentations leveraging available data and able to make decisions in an ambiguous situation.

Knowledge, Skills and Abilities:


  • Proven ability to work with a high degree of initiative, resourcefulness and autonomy

  • Experience developing and driving change management in a complex, global environment

  • Familiarity with integrated talent management strategic initiatives including Performance Management, Inclusion, Workforce Planning, Leadership Development, Onboarding, Engagement & Culture

  • Measure the outcomes of projects, pilots, and process improvement and leverage results to inform business decisions

  • Be a disciplined self-starter; resourceful and able to prioritize in a fast-paced environment with multiple and changing objectives

  • Demonstrate success working in a cross-functional, matrixed team environment on multiple projects. Able to work both on a team and independently deliver results.

  • Comfortable working in a dynamic, fast-paced environment with demonstrated ability to easily flex style and/or approaches to successfully manage changes in priorities, deadlines and workload

  • Excellent communication (written and verbal), analytical, and problem-solving skills

  • Global mindset and the ability to develop tailored approaches based on client needs

  • Proactively solves problems and identify the information needed to enable effective decision making and actions

  • Comfortable working with all levels in an organization

  • Ability to manage confidential data and use good judgement when sharing data with other members of the team


Equipment Knowledge: 

  • Excellent Powerpoint/Google Slides skills and experience building executive level presentations 

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

  • Knowledge of HRIS (WorkDay) for reporting and creation of Talent Management dashboards

Experience Requirements:

Generally requires a minimum of: 

  • Proven execution skills including 2+ years change management, communications and influencer strategies

  • Ability to research/analyze data and convey results into compelling stories to support business case development

  • Organized & capable of managing multiple complex projects in a rapidly changing, fast paced environment in conjunction with day-to-day activities

  • Progressive experience with strategic focus on Talent Management and/or Organizational Development along with demonstrated skill with adult learning techniques, instructional design, presentation, facilitation, and consultation skills

  • Successful track-record building and maintaining relationships, as well as reputational capital, with clients, vendors, business partners and executive level audiences

  • Strong use of curiosity to make connections between assigned work and corporate strategy to create alignment and realize synergies

  • Demonstrated executive presence

  • Comfortable with ambiguity

Education Requirements: 

  • Bachelor's Degree in Human Resources, Organizational Development or related field

  • 8+ years of complex Talent Management program development and project/program management experience (consultation, design, development and implementation) for executive level audiences

  • SHRM-CP/SCP or GPHR certification preferred


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Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”


Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”


Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."


Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”


Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."


Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
iHerb contributes up to 80% of the monthly costs associated with Blue Shield's HMO, HMO+, PPO and HDHP health plans.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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