Responsibilities:

• Serve as the primary point of contact for the People team
• Support global operations activities in HR Shared Services model
• Manage the People Team inbox, responding to requests within a set SLA
• Serve as a strong consultative partner to COE’s in service delivery
• Meet expected business performance goals by providing full range of customer service
• Participate in scheduled and ad hoc training in order to improve policy and process acumen
• Coach and consult with managers and employees on HR systems requirements; trouble shoot as needed.
• Partner with Manager, People Success in developing process improvement models to maximize operational efficiencies, meet deadlines and provide for a productive work environment.
• Consult with HR partners to research, document, implement and execute any new and/or revised changes to policies and procedures
• Respond to internal data requests, including reports and queries, from managers, employees and HR partners, keeping appropriate parties informed about the status of requests
• Gather, review and provide required data for audits
• Ensure compliance with all applicable employment laws and policies
• Ensures 100% data integrity and compliance in all HR documents, systems, and tools including the HRIS and all shared drives
• Responsible for end-to end-onboarding ownership and administration, including but not limited to: creation and maintenance of employee files, I-9 administration and verification, reviewing background check results and escalating issues as needed
• Responsible for employee lifecycle activities including new hires, transfers and promotions and terminations; includes HRIS updates and documentation
• Leave of Absence administration, in partnership with Benefits
• Temporary employee and contractor management
• Partner with immigration counsel and HR Partners on all immigration-related issues
• Partner with other departments/stakeholders, including but not limited to IT, Payroll and Facilities to ensure seamless processes
• Provide administrative support of applications including Professional Development and our rewards program (Kazoo)

Required Qualifications:

• Bachelor’s Degree or equivalent experience
• 1-3 years’ experience in Human Resources
• Experience in a customer service capacity
• HR functional experience with an understanding of HR operations, employment laws and experience in employee data management
• Previous HRIS experience
• Strong verbal and written communication skills
• Strong attention to detail
• Strong analytical skills
• Initiative to resolve issues independently and come up with new processes and methods
• Ability to work independently and in a team environment
• Ability to maintain confidentiality of human resources information and employee records
• Strong interpersonal skills
• Ability to prioritize workload and provide timely follow-up and resolution
• Ability to work effectively in a fast-paced environment and handle multiple projects
• Experience interacting with all levels of management and staff
• Proficiency with email, calendars and Microsoft Office Suite (Microsoft Word, Power Point, Excel)

Preferred Qualifications:

• Immigration/Work authorization knowledge
• Previous experience with Success Factors

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