ABOUT WELL HEALTH
Our Mission: Make healthcare the gold standard in customer service.
What we Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover.
Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually.
Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies.
About the role:
The Human Resources Business Partner (HRBP) will play an integral role in the growth of WELL Health, scaling people practices and cultivating our whole-person culture. This role will partner with senior leadership and their teams to identify, influence and shape projects and initiatives that will support our business goals and employees through future stages of growth.
As a part of the People Team, the HRBP will assist in building innovative new programs to support our teams as they scale, equipping everyone at WELL Health to do their best work, be themselves, and feel part of a mission-driven community.
What you’ll be responsible for:
- Work cross-functionally to provide senior leaders, managers and employees with the tools they need to operate effectively and achieve WELL Health’s strategic priorities
- Advance the status quo and proactively surface opportunities for efficiency to increase the People team’s impact across the company
- Be a trusted advisor in all areas of HR including career development, employee relations, investigations, leaves of absence, and compensation
- Recommend, develop, and implement new HR processes and practices to grow the business
- Partner with and coach managers on performance management, inclusive leadership, employee relations, engagement survey data, employee recognition, and compensation planning
- Manage employee performance issues and provide advice to business leaders on ways to manage each case
- Counsel employees and provide support to managers concerning work related issues, applying HR best practices for performance management and mitigating potential risk
- Maintain accurate and complete documentation of employee counseling and investigations
- Leverage data on attrition rates and history, retention risk markers, engagement surveys and market competitiveness to influence and deploy new company-wide programs and practices
- Provide counsel and guidance on complex employee matters
- Influence and deploy practices to increase employee engagement and retention
- Partner with other People functions (Total Rewards, Recruiting, Learning & Development) to act as a point of contact and liaison for senior leaders and employees
- For example:
- Partner with the Total Rewards team to advise leaders and stakeholders on our compensation philosophy and practices
- Partner with the Learning & Development team to facilitate tailored learning experiences geared towards team/competency building, leadership development, and career progression
- Partner with the Recruiting and Finance teams on headcount planning, internal mobility, and driving hiring efficiencies across the company
- For example:
- Model and reinforce WELL Health’s culture and values
What you bring:
- 4-7+ years of HR experience, previous HRBP experience preferred
- Experience building and maintaining trusted working relationships at all levels of the company
- Comfort providing advice, counsel and conflict management on a variety of HR and business related issues on both strategic and tactical levels
- Team player mentality with the People Team and stakeholders
- Experience using data to identify insights that drive action
- Project management and change management skills and ability to lead programs independently
- Excellent communication skills across written, verbal, active listening, presentation, and meeting facilitation
- Ability to prioritize workload and self-manage projects while owning multiple competing priorities
- Experience driving diversity, inclusion and belonging work
- Well-rounded working knowledge of US employment law, talent strategy, performance management, workforce planning, compensation, etc.
- Solution-focused thinking with a bias towards action
- Ability to seamlessly transition between “thinking on your feet” and “looking around corners”
- HR related certification (PHR, SPHR, SHRM-CP, etc.) or other professional designation is a plus!
LOCATION
WELL Health is headquartered in Santa Barbara, CA. For this role, we are looking for candidates located in California, preferably in Santa Barbara.
WORKING AT WELL
- Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
- Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
- Learning and development – frequent events and tools available to help our employees #PursueGrowth.
- Career mobility – we promote from within and have opportunities for employees to transfer between teams.
- Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
- Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).
Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL.
Committed to Diversity, Equity, and Inclusion
WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.
Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
