Enablement, Underwriting Trainer

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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

A Better Opportunity:

Better is seeking an Underwriting Trainer to join and support our rapidly-growing enablement team. This individual will help facilitate the training of our internal employees, providing both new and current members of our Mortgage Operations functions with a unique opportunity to evolve their mortgage expertise and grow in their Underwriting career at Better. This individual will support our Enablement, UW Training Manager by leading direct classroom facilitation, delivering coaching and feedback, coordinating logistics and scheduling, and developing some content management as we onboard and provide continuing education for underwriters. 

The Underwriting Trainer will operate as a bridge between Underwriting and Learning and Development at Better as we continue to build out our programming. Our ideal candidate is a strong Underwriter with extensive industry knowledge and 2+ years of direct training / facilitation experience, preferably within a start-up or fast-paced, hyper-growth environment. 

Responsibilities will Include:

As Better's Underwriting Trainer, your responsibilities will be wide in scope. You can expect to actively contribute in the following ways:

  • Work with our UW Training Manager to conduct ongoing needs assessments to measure the status and effectiveness of training.
  • Continuously refine and contribute to our ongoing training plans by adapting and pivoting for future iterations. 
  • Align and consistently share alignment around the design and delivery of the curriculum. 
  • Identify mechanisms and opportunities for obtaining, creating, and encouraging feedback loops within both Underwriting and Enablement.
  • Effectively identify patterns and implement sustainable solutions for areas of improvement. 
  • Facilitate internal underwriting training courses to current Better Mortgage Operations employees.
  • Apply adult learning principles and techniques to delivery style.
  • Understand and respond to different learning styles when providing individual and group training. 
  • Review new hires’ work and provide direct feedback to them as well as deliver scorecards to their managers before being released from training and gaining signing authority.
  • Build relationships with new hires’ managers and effectively provide insights on potential ongoing coaching opportunities for their new team members.
  • Provide coaching and development to the Underwriting team at every stage of their growth.

About You:

  • 3+ years of experience underwriting FNMA, FHLMC, and non-conforming mortgages with 2+years in Learning and Development and/or facilitation experience in the mortgage industry OR 5+ years of underwriting experience with a leadership role (i.e. Team Lead or UWM) and passionate about gaining experience in training and learning and development.
  • Categorical understanding of the mortgage lending process, underwriting methodology and philosophy.
  • Comfortable facilitating training in large groups (20+).
  • Innovative in engaging participants and facilitating an excellent employee experience.
  • Proactive in identifying and evaluating engagement and knowledge retention of participants. 
  • Goal-oriented problem solver that can prepare and execute action plans.
  • Composure and decision-making ability in a fast-paced and ambiguous environment.
  • Excellent communication, organization, prioritization and time management skills.
  • Ability to build relationships and partner efficiently with stakeholders.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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