At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.  We’re seeking a Director of Human Resources to provide executive-level leadership and guidance to the overall provision of Human Resources services, policies, and programs for Convoso.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it.  Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed.  Success would mean having a strong ability to manage multiple projects with competing deadlines.  

What You Will Do

• Collaborate with executive leadership to define Convoso’s long-term mission and goals; identify ways to support this mission through talent management
• Oversee all HR initiatives, systems and tactics
• Research, develop, and implement corporate plans for a variety of HR matters including but not limited to, competitive compensation, benefits, performance appraisal, safety, and employee incentive program
• Effectively structure benefits programs to attract and retain top talent
• Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.
• Identify key performance indicators (KPIs) for Convoso's human resource and talent management functions; assess Convoso’s success and market competitiveness based on these metrics
• Provide guidance and leadership to the human resources team; assist with resolution of human resource, compensation, and benefits questions, concerns, and issues
• Serve as the point of contact for employment relations; deal with grievances and violations invoking disciplinary action when required
• Ensure compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements
• Maintain knowledge of laws, regulations, and best practices in employment law, human resources, and talent management
• Anticipate and resolve litigation risk, monitor adherence to internal policies and legal standards
• Implement the budget for the human resource department
• Participate in professional development and networking conferences and events
• Perform other duties as assigned

Who You Are

• 10 + years human resource management and strategic experience required
• In-depth knowledge about Human Resource processes, employment legislation, and legal regulations
• Thorough knowledge of human resource management principles and best practices from benefits, employee relations, performance management, recruiting to safety
• Relevant experience in a SaaS company is required
• Proven success working for a scaling organization that is going through an aggressive growth
• Supervisory experience
• A business acumen partnered with attention to the human element
• Proficient understanding of data analysis and reporting
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal skills
• Diligent and firm with high ethical standards
• Critical thinker and problem-solving skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Advanced degree in Human Resources, Business Administration, or related fields
• SHRM certification or Senior Professional in Human Resources Certification (SPHR)

Work Perks Worth the Hype

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401 (k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Catered family lunches together (Every Friday)
• Monthly Massages
• Your birthday off