Director of Human Resources, Field Operations at Clutter
Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform, enabling us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including Softbank, Sequoia Capital, Atomico and GV (formerly Google Ventures). We have 750+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!
At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense — a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.
We are looking for a field-facing Director of Human Resources to join our People team and help support our rapidly growing and geographically dispersed operations workforce. This position will be tasked with implementing and building out a variety of HR functions across the business, with a specific focus on our hourly employee population of approximately 1,000 team members nationally. This role works cross-functionally across the business and will have the opportunity to collaborate directly with our executive team.
What you'll do:
- Strategize, define and implement scalable HR processes for our field and warehouse-based employees
- Identify, analyze and implement employee relations best practices, including effective communication and guidance for managers and employees
- Collect, analyze, and use data to improve the employee experience at Clutter
- Ensure HR programs and plans are aligned to the business priorities and monitor effectiveness through the tracking of key metrics
- Conduct and lead complex, high-risk and/or sensitive confidential investigations related to employee issues and claims, prepare investigative summaries, and make recommendations on next steps and appropriate actions
- Ensure compliance with all state and federal employment regulations
- Assist in the administration of employee benefits, payroll, scheduling and attendance
What we’re looking for:
- 8+ years of work experience in HR, preferably at a best-in-class logistics, transportation, distribution or manufacturing company
- Demonstrated ability to define and implement new processes to support rapid growth
- Demonstrable knowledge of current employment law and best practices in Employee Relations policies, principles, and procedures
- Proven ability to build relationships at all levels of an organization
- A bias for action and the ability to drive outcomes via a matrixed team
- Bachelor’s Degree (Business, HR Administration, or related field preferred); Master's Degree in HR-related field preferred
Clutter is committed to fostering a fair, inclusive, and equal work environment. We strive to create a workplace that reflects the communities that we serve, where each team member is empowered to come to work as their true self. Diverse teams are more successful, which is why Clutter aims to be a leader in workplace equality and move both our company and the industry forward.