Texas Escrow Officer (Remote)

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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $1.5 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #13 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

At Better, we are more than just a mortgage company - we bring customers best in class homeownership products and services. 

We are seeking an Escrow Officer, or an Escrow Assistant eager to take the next step in their career by moving into an Escrow Officer role, by joining Better’s fastest growing eAgency, Better Settlement Services. The Escrow Officer will be instrumental in the growth of Better’s rapidly expanding in-house title insurance agency. The Escrow Officer will be responsible for fostering an industry leading customer-first experience through their interactions with customers, third-party partners, and internal teams by coordinating the title and closing process for Better Settlement Services’ clients. 

The ideal candidate will be a highly organized, detail-oriented professional with a burning desire to deliver a white glove customer experience. 

Responsibilities will include:

  • Serve as the primary liaison and point of contact between lender, customer and third parties for all Better Settlement Services refinance transactions
  • Deliver best in class service to customers by responding to all inquiries and requests in a timely manner and resolving all escalations quickly 
  • Monitor file progress, customer feedback, and escalations throughout the lifecycle of each file 
  • Advocate for the customer by identifying and implementing best-in-class customer support practices for managing inquiries and resolving escalations 
  • Ability to perform basic Escrow Officer duties to close a real estate transaction
    • Collaborate with partners and underwriting to resolve curative matters
    • Review tax certificates, SDN searches, title search run sheets and review/issue title commitments to appropriate parties.
    • Oversee and approve disbursement matters
    • Prior to recording, verify legal instruments are correct and notary acknowledgements, legal descriptions and lien information is accurate.
    • Complete title policies and review home office issued policies for distribution and completion

About You:

  • 2+ years of experience in title insurance with an active Escrow Officer License or ability to obtain an Escrow License within 30 days of hire.
  • Must be, or able to be, licensed & bonded and remain in good standing with the state while adhering to any state licensing continuing education requirements.
  • Impeccable written and verbal communications skills
  • Ability to maintain composure in high-pressure situations and comfortable working in a fast-paced, technology-centric environment 
  • Experience in pre and post close activities such as order entry, curative matters, funding/disbursement and policy preparation/issuance.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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