Senior Manager of Finance Operations at ChowNow

| Greater LA Area | Remote
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About the Position:
The Finance Operations Senior Manager will lead ChowNow’s team providing thorough and timely financial services to ChowNow’s restaurant partners. Currently, the team consists of four first level Finance Operations Specialists and a Finance Operations Specialist Lead. You and your team will facilitate the setup and maintenance of restaurant partners’ accounts on Stripe, our merchant processor. As such, you will play a critical role in enabling our restaurant partners to receive funds from the orders their customers process over our platform. Further, you and your team will oversee all disbursements and disbursement reporting.
About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.
Specifically, you will:

Oversee Disbursements and Disbursement Reporting

  •  Facilitate the disbursement of transaction funds through Stripe, our merchant processor, to restaurant partners
  • Explain and when possible remove obstacles to restaurant partners’ ability to receive funds from Stripe, including liens and levies
  • Oversee the release of funds through certain channels or processes outside of Stripe directly through and online banking portal
  • Keep restaurant partners’ bank information up to date
  • Understand and be able to explain nuances in ChowNow’s Disbursement Reporting to restaurant reporting
  • Reconcile variances in Disbursement Reporting
  • File 1099s for restaurant partners exceeding certain annual volumes

Manage and troubleshoot account verification of restaurant partners getting set up on Stripe, our merchant processor

  • Become well-versed in FinCEN requirements
  • Facilitate the setup and maintenance of restaurant partners’ submerchant accounts on Stripe
  • Assist in identifying and removing obstacles to the proper functioning of restaurant partners’ sub-merchant accounts

Within 30 Days, You’ll:

  • Understand how Stripe is integrated into various workflows and meet with various stakeholders across the organization
  • Understand the impact Stripe has on restaurant partners, as well as ChowNow’s business
  • Understand the basic functionalities of Stripe’s system and consequences of altering those functionalities
  • Have met with our account rep at Stripe and set up regularly occurring meetings with our account rep
  • Understand the basics of Disbursement Reporting

Within 60 Days, You’ll:

  • Be able to technically operate Stripe
  • Understand the nuances of of Disbursement Reporting and be able to identify and reconcile variances both internally and externally
  • Begin planning optimization recommendations for reporting, integrations and workflows

Within 90 Days, You’ll:

  • Present recommendations, both short term and long term, for optimizing reporting, integrations, and workflows 
  • Have empowered stakeholders across the organization to resolve the most common issues that arise 

You Should Apply If:

  • You have at least 3 years of experience managing a team.
  • You have experience working with Stripe, especially in account management
  • You have experience onboarding and managing relationships with submerchants
  • You have experience in the operation of anti-fraud software
  • You are analytically minded and able to make data-driven decisions
  • You are process-minded with strong attention to detail and accuracy
  • You’re familiar working with government regulations
  • You’re highly organized with excellent oral and written communication skills
  • You are trustworthy and demand the same of coworkers

About Our Benefits:

  • Competitive compensation
  • Ongoing training and growth opportunities
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Paid industry certifications
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