Senior Financial Analyst

| Greater LA Area | Hybrid
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We are hiring a Senior Financial Analyst to support our customer service team. This position reports directly to the CEO of Customer Care with dotted line to the CFO, and will

play a key role in the continued development and success of the organization. This is a great opportunity to join a profitable and growing company that is a leader in our industry.

The Senior Financial Analyst will provide financial and operational analysis in support of our customer service organization, including outbound sales, customer support and related customer analytics. Primary responsibilities include developing and monitoring performance indicators and key drivers. This position will cultivate strategic, operational partnerships to drive financial thought leadership and provide the executive team with timely and insightful financial information to manage the business and make critical business decisions.

NOTE: THIS IS AN IN-HOUSE, FULL TIME POSITION. REMOTE PERSONS AND THIRD PARTY CONTRACTORS NEED NOT APPLY.

Responsibilities

  • Liaise with all departments to analyze financial and business performance results of the customer service organization, including profit analyses by customer type, product, market, revenue source, etc.; headcount and commission analysis; agent efficiency metrics; and product pricing and programs
  • Monitor key performance indicators and business drivers by highlighting trends and analyzing causes of unexpected variance. Provide accurate daily, weekly, monthly financial reports, including deep dive analysis of operating expenses.
  • Develop and maintain a dashboard for executive management to monitor financial performance and KPIs.
  • Prepare and analyze weekly, monthly and quarterly management reports to provide business partners with ongoing financial insight into operational efficiencies by identifying and communicating focus areas, spending reduction opportunities and making recommendations to mitigate risks. Create action plans and drive improvement in cost and revenue.
  • Develop and present insights and well thought out recommendations to leaders
  • Develop and utilize financial modeling techniques to evaluate risks and opportunities
  • Special projects and ad-hoc reporting and analyses, as needed.
  • Routine communication with CEO of Golden Customer Care and CFO relating to financial and business issues

Requirements

  • Bachelor's degree with a major in Accounting, Finance, Business Administration or Business Management required
  • Minimum 3-5 years in and FP&A position
  • CPA or MBA, preferred
  • Experience with an on-line marketing company and/or in a customer service organization is a plus
  • Advanced Excel skills required
  • Strong analytical skills, business knowledge and understanding of company financial drivers.
  • Excellent oral and verbal communication skills
  • Travel requirement approximately 15-25% within the U.S.

Golden Hippo is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • MailChimpEmail
    • MaropostEmail
    • Google HangoutsCollaboration
    • SlackCollaboration

Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods. We're nestled in-between a serene creek and shopping center.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Employer Brand & Employee Engagement Manager

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.

Anisha

Front End Developer

How has your career grown since starting at the company?

Unlike large corporations where individuals have very specific jobs that limit their duties and exposure to growth, Golden Hippo has allowed me to quickly gain a lot of valuable skills for my career growth. I have plenty of exposure to challenging assignments. I've also learned how to adapt and improvise as well as take on new duties.

Ahmad

Supply Chain Analyst

How do you make yourself accessible to the rest of the team?

It’s one thing to be accessible, it’s another thing to be sought out. That requires building a foundation of trust, and safety. I establish that by reaching out, being highly visible, authentic, compassionate, with invitations to be sought out. I am timely in my response, connect on a human level, follow-up, and am thus viewed as truly accessible.

Kevin

Chief HR Officer

What does career growth look like on your team?

One of the things that I love most about working at Golden Hippo is that I'm surrounded with people that genuinely care about my growth and development, both professionally and personally. My manager is always looking for ways to help me improve my skills, advance my career, and seek greater opportunities within the company...

Austin

Video Editor

What are Golden Hippo Perks + Benefits

Golden Hippo Benefits Overview

At Golden Hippo our benefits extend far beyond providing coverage for basic health services. Whether it's downloading the medical plan app, or having the ability to quickly connect to life balance resources, our benefit plans contribute to sustaining a well-rounded life.

Culture
Volunteer in local community
Various teams at Golden Hippo volunteer various local charities, as well as participate in food drives for the local food bank.
Partners with nonprofits
Golden Hippo support various global charities through many of our brands, including Smile Train, Charity:Water, Vitamin Angels, and more!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Hiring managers train in how to be aware of unconscious bias during interview and hiring training.
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Company pays 100% of the employee's premium
Vision insurance
Company pays 100% of the employee's premium
Health insurance
Company pays 100% of the employee's premium
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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