Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be remote.
Overview
The Senior, Billings & Collections position will report directly into the Director, Global Revenue and Manager, Revenue and oversee the billing and collections for a revenue portfolio that now exceeds $500 million.
The candidate will work cross-functionally with our Technology engineering teams to help make the buying experience for our products safe, easy and efficient for our customers, and help identify opportunities to optimize and enhance our billing functions. The candidate will have experience in reducing friction, improving conversion, and re-imaging how buyers pay on our website.
You will• Assist the Director, Revenue manages key relationships with our corporate card merchants, chargeback and collection agencies• Manage day-to-day operations of chargebacks received, reasons why, dispute re-presentments, alerts and analytics• Identify new partnership opportunities to improve customer experience• Help re-architect legacy systems utilizing latest technologies to improve speed, payment success, and add additional configurable features• Optimize the company's billing operations, by impacting subscriber retention, refund rates, chargeback rates and more• Responsible for monthly, bi-annual and annual subscription renewal success• Help identifying initial declined transactions and how to reduce them.• Rigorously monitor and analyze revenues and purchase funnel data for all integrated payment solutions• Develop and manage a global consumer payments platform to ensure acceptance of all popular forms of payments• Develop relevant credit card and payment metrics to derive actionable insights• Support strategic value-added analyses to understand impact of payment method offerings and processes on consumer lifetime value• Help developing and maintaining fraud/risk initiatives to prevent present and future fraud attacks related to credit card• Manage relationships with key partners in the payments value chain, including the company's payment vendors• Assist in the development and enhancement of existing billing and collection efforts• Partner with Technology Engineering teams to help automate billing and collection efforts, credit card re-harvesting and chargebacks• Assist with reporting of keep metrics to Leadership
You have• 3+ years of e-commerce/payment industry experience• Deep understanding of the e-commerce funnel and conversion best practices• Strong vendor management• Highly innovative and creative, driven to create the future in payments and solve for where consumers and the industry are headed• Data-driven, leveraging customer data to drive decisions and influence strategy• Highly motivated to excel with an intrinsic drive for continuous improvement• Bachelor's degree and 3+ years' experience in finance, economics, mathematics, statistics or other relevant field• 3+ years working in the CNP (Card Not Present) payment processing, recurring billing, and payment risk or equivocal experience• Excellent analytical and problem-solving skills, including the ability to use business intelligence tools, build spreadsheet models and analyze complex data to determine business implications• Strong understanding of financial and operational controls• Ability to influence and drive change• Ability to multi-task and work under tight deadlines• Strong communication and presentation skills• Exceptional data organization and analytical skills• Ability to complete tasks in efficient and timely manner• Outstanding customer service skills• Strong knowledge of PowerPoint, Excel, Word, and Outlook required
For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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