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Senior Billing Specialist

| Greater LA Area
About the Team:
At ChowNow we are driven by one purpose: to provide restaurants with the tools needed to compete in an increasingly technical world. Our products help restaurants get online quickly and easily so they can maintain direct relationships with their customers. As the world evolves and new technology platforms emerge, we will be there to help our restaurant clients stay up to speed online.
We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor!
About the Position:
As the Senior Billing Specialist, you’ll play a key role in the Accounting department, ensuring that our financial data is accurate, timely, and consistent with the best practice financial procedures. You’ll help us keep pace with our fast-growing list of clients and expanding product catalogue. You’ll assist with turning sales into cash to keep the company’s engine revving.
Reports to the Controller; No direct reports

Within 30 days, You'll..

  • Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
  • Complete training with our IT Team and one of our Accounting Team Leads. By the end of training you’ll be able to successfully navigate all internal tools, including Google Apps, Slack, Dropbox, Salesforce, ChowNow Admin, and Zuora
  • Learn the basic customized processes in Salesforce and Zuora, and begin processing new subscriptions for both recurring and one-time products
  • Familiarize yourself with the approval process for add-on subscriptions in Salesforce and the consequent actions to take in Zuora
  • Routinely interface with our sales, restaurant success, and client service departments to field questions from our customers

Within 60 Days, You'll..

  • Learn to identify and record failed payments per our merchant processor and reflect in Zuora
  • Own our weekly and monthly bill runs for new and recurring subscriptions
  • Learn the ins and outs of our payment processors (Vantiv and Chargify)
  • Be proactive in identifying billing issues or problematic accounts
  • Become familiar with the intricacies of our more advanced customized processes in Salesforce Zuora; amending and terminating existing subscriptions, redistributing recognized revenue per deferred revenue waterfalls, as well as reporting.

Within 90 Days, You'll..

  • Own the termination and cancellation process in Zuora, including updating deferred revenue waterfalls for correct revenue recognition.
  • Take charge of processing amendments to subscriptions, including upgrades and downgrades.
  • Become familiar with running and creating a variety of reports out of Zuora
  • Assist the Billing Team Lead in the monthly close process by reconciling variances in revenue and cash reports provided by our Controller
  • Keep current on updates to Zuora features as identified in periodic Zuora announcements by attending Webinars and reading blog updates

You Should Apply If You:

  • Have 2 to 4 years in a billing role, SaaS/technology company experience preferred
  • Have experience working with SaaS CRM and Billing solutions, Salesforce and Zuora preferred
  • Are excited at the thought of taking on the task of managing SaaS subscriptions for a company with 10,000+ restaurant locations
  • Are detailed oriented and great with documentation to let the rest of the accounting team know what is going on with customer accounts
  • Are comfortable working in a fast pace, growing accounting department that will look to you to help build scalable processes and procedures
  • Have professional communication and attitude while reaching out to clients about their outstanding balances

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

ChowNow is committed to an inclusive and diverse work environment. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. ChowNow will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Talent Sourcer

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Client Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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