· Plans, directs, organizes and controls the card and payment service activities, work and collaborate with technical team, while managing the vendor relationships associated with these programs.

· Executes, tracks and monitors all department goals and metrics and prepares requested management reports that relate to card acceptance, approval rates, chargebacks, and payment fees, to name a few.

· Administers and ensures compliance to regulatory guidelines on card and payment acceptance. Develops, implements, and maintains internal policies and procedures and modifies as needed.

· Identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities as appropriate. Responsible for loss prevention mitigation and functions with regard to claims of card and payments-related fraud and disputes.

· Evaluates program competitiveness and profitability. Makes recommendations and implements appropriate changes to improve card programs and increase market penetration. Responsible for project implementation from contract negotiation to product launch.

· Collaborate across Risk, Marketing, User Experience, and Payment Operations teams to prioritize product and data requirements which allow new payment methods and partner integrations to scale.

· Maintaining an understanding of advancements in regulations, technology and innovations which are happening across Newegg offered payments, and the broader payment industry.

· Projects as assigned by VP of Finance.