Operations Strategy Manager

| Hybrid
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About Ruggable

Ruggable is a Los Angeles-based e-commerce company disrupting the $5B rug industry. Our patented 2-Piece Rug System has a removable top layer that can be washed in a home washing machine, offering a stylish and convenient solution for families, pet owners, and busy individuals. We are a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and a talented team fueling our growth. This is an opportunity to get in on the ground floor of a rapidly growing e-commerce startup.

As an Operations Strategy Manager, you will have the opportunity to work in multiple capacities within Ruggable’s Operations, help identify and solve important business problems, and oversee a range of initiatives. The Operations Strategy Manager will be a data-driven thinker who is comfortable identifying opportunities for improvement, thinking strategically and acting tactically, and unafraid to take the lead or push the current thinking of the team.

What You’ll Do

  • Help shape our operations and accelerate our growth for the future
  • Develop strategic insights and actionable recommendations for leadership and operators, whether it’s to refine existing operations or to launch new products
  • Perform a broad range of quantitative and qualitative analyses
  • Partner with senior stakeholders and teams across Ruggable to test new approaches, measure impact, and continue to improve our productivity, quality, and safety
  • Drive implementation and be accountable for the success of strategic initiatives
  • Be a thought leader on operations and ways to continuously improve how we work


What We’re Looking For

Strong candidates will have robust business acumen, desire to gather data and insights when considering new opportunities, and a natural ability to lead teams and drive impact. Candidates with previous strategy consulting or banking experience, and those with MBAs, will excel at this role.


Specific Qualifications

  • Bachelor’s degree or higher in business, engineering, mathematics, or related analytical field. MBA or similar advanced degree a plus
  • 2-3 years of experience working in strategy, consulting, banking, finance, technology, or in high-growth operations or startup roles
  • High proficiency with Microsoft Excel / Google Sheets; experience with SQL a plus
  • Proficiency with visualization tools such as Looker and Tableau
  • Strong critical thinking skills and a strategic approach to problem-solving
  • A data-driven mindset with strong attention to detail and the ability to create compelling presentations for stakeholders 
  • A hunger to learn and grow professionally as we rapidly scale the company
  • A “Can Do” attitude that is highly collaborative and brings others into an effort
  • The ability to breakdown and communicate problems and solutions to stakeholders
  • Desire to give and receive constructive feedback on a regular basis
  • A desire to join a fun, open, and exciting team!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • typescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • React.jsLibraries
    • Node.jsLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • AWS RedshiftDatabases
    • AWS LamdasDatabases
    • AWS SMSDatabases
    • AWS GlueDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • RAnalytics
    • SQLAnalytics
    • TableauAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • ShopifyCMS
    • KlaviyoCRM
    • YotpoCRM
    • KlaviyoEmail

Location

Following Ruggable's rapid growth, we have expanded into three different office locations within about a mile of each other in the South Bay area.

An Insider's view of Ruggable

What’s the vibe like in the office?

There's a very "driven" feeling in the office. Everyone is trying to put out excellent work and keep pushing the product and the company forward. At the same time, everyone is gracious and big ego's are not common. There is an attitude of perpetual growth and learning at every level.

Allison

Graphic Design Manager

What projects are you most excited about?

I'm most excited about projects that we're undertaking to enhance our Customer Experience. Some of the most immediate projects are expanding the different channels we communicate with customers on including phone and chat. We're also looking into standing up more self-service customer friendly tools so customers always know their order status.

Benny

Customer Experience Director

How has your career grown since starting at the company?

Ruggable’s culture lends itself to entrepreneurial go-getters looking for rapid career growth. Team members are given a ton of autonomy and trusted to deliver value. Once you prove yourself, your scope and responsibilities grow quickly. I joined as an individual contributor, and one year later I’m leading a large team as Director of Core Product.

Therese

Director of Core Product

How do you empower your team to be more creative?

I find the best way to foster creativity is, ironically, to provide a healthy set of constraints and guiding principles. This creates a tremendous amount of focus and problem solving around the limitations in creative ways. It's like providing the outline of a coloring book and giving your team access to and ownership over all the colored pencils!

Linda

Chief Marketing Officer

What are Ruggable Perks + Benefits

Ruggable Benefits Overview

We value our team members as much as we value our customers. Here are just some of the benefits we offer for being part of our team:

Strong Company Culture
Fun Team Events
Career Growth Opportunities
Casual Dress Code
Emphasis on Work/Life Balance
Employee Discount

Culture
Partners with nonprofits
Ruggable sponsors animals through Face4Pets, provides rug donations through A Sense of Home and Chicago Furniture Bank, and plans to plant 100,000 trees in 2020 through One Tree Planted.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Ruggable promotes a work-life balance by allowing employees a flexible work schedule that includes flexible start and end times.
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
First Friday Yoga, Peloton Online subscription
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Our kitchens are always fully stocked with the latest snacks, a robust coffee/espresso/tea bar, and ever-changing LaCroix flavors.
Some meals provided
Ruggable's tradition of monthly Food Truck Tuesdays are paired with a rotating list of local LA food trucks (including In-N-Out!).
Company-sponsored happy hours
We host monthly company-wide happy hours to socialize and wind down with our Ruggable family.
Onsite office parking
Free parking on-site at our offices.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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