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Manager, Contracts

| Greater LA Area

Manager, Contracts

ServiceTitan is looking for a motivated individual to manage our growing portfolio of commercial contracts with customers, vendors and partners. This position is responsible for working directly with numerous internal and external teams, including Sales’ Deal Desk, Business Development, Finance, Accounting, Procurement, IT and numerous third-party vendors and suppliers.

What you'll do

  • Develop and maintain positive business relationships with vendors, stakeholders, and budget owners, and collaborate in a personable, approachable manner.
  • Establish world-class procedures for approvals and exception workflows and both protect our business without preventing our ability to move swiftly.
  • Partner with Sales’ Deal Desk team on contract negotiation and deal structuring
  • Liaise with other departments as necessary to ensure all approvals and documentation are in order prior to contract execution.
  • Maintain an appropriate database for the organizations contracts and related documentation, including renewals and terminations. Proactively alert business stakeholders ahead of those.
  • Prepare reports on the status of contracts for management. Coordinate with the finance department to ensure correct billing.
  • Support sourcing in supplier selection and contracting process as requested, including best practices for negotiations
  • Leverage spend and contract history analysis and develop best practice templates
  • Develop a set of standard contracts for the organization. Analyze all requirements and provisions in contracts, including terms and conditions, to ensure compliance with all laws, regulations and company policies and procedures.
  • Ensure that contracts are executed in accordance with corporate guidelines.
  • Audit existing contracts and oversee contracts drafting/modifications.
  • Analyze contracts risk to the business and monitor the performance of each signed contract.
  • Conduct analysis of new laws, regulations and contract trends to determine potential impact on the business.
  • Conduct special projects as assigned.

What you'll need:

  • Bachelor's Degree in finance, business, or related discipline 
  • JD strongly preferred 
  • 5+ years of experience successfully managing contacts and procurement transactions with vendors such as SaaS, software, Infrastructure, etc
  • Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials for communicating information effectively to others.
  • Strong cross-group collaboration and relationship management skills including creating, directing, participating, supporting, and/or coordinating virtual teams to achieve deliverables.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work 2018
Inc 5000 Best Workplaces 2018
Inc 5000 America’s Fastest Growing Companies 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Cloud Computing Companies 2018
Forbes Next Billion Dollar Startup 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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