Fraud Specialist

| Greater LA Area
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Dave is a banking app on a mission to create financial opportunity that advances America’s collective potential. Dave's financial tools, including its debit card and spending account, help its more than 10 million customers bank, budget, avoid overdraft fees, find work and build credit. 


Dave is a virtual-first company, which means there is no preference on where team members get their work done. Employees are able to live anywhere in the United States, with the only exception of Hawaii for now. For those who want to work in an office setting on a more regular basis, we will eventually open offices in Los Angeles and San Francisco.


Dave is backed by Mark Cuban, Norwest Venture Partners, Section 32, and Financial Venture Studios, among many others and just announced our plans to go public by the end of 2021.



Team Overview


We’re looking for a Fraud Specialist to serve an integral role as part of our Fraud Prevention team. The centric function of this role is to identify fraud through cumulative analytics and risk assessment and to mitigate losses. 

What You'll Do

  • Perform ad hoc analysis to identify and investigate suspicious activity, Credit and Debit card, ACH and Check, P2P, ATM and monetary applications
  • Review suspicious account and transaction events using internal and external fraud tools, and take action in accordance with Dave’s risk policies
  • Investigate customer financial events to identify fraudulent activity such as account take over, friendly fraud, money laundering, dispute abuse and other fraud types
  • Manage KYC, CIP and KPI’s
  • Develop and maintain metrics reporting through the use of SQL, Mode, Amplitude and Excel 
  • Conceptualize areas of improvements within the platform to improve prediction and prevent fraudulent 
  • Providing support to the Member Success and Loss Management team in matters concerning claims processing, card issuance and declined Visa/ATM transactions 
  • Capable of developing rule strategies to mitigate fraud
  • Work independently or within a team to problem solve and recommend an appropriate course of action following fraud event or technical solution
  • Interact and provide input to the Product, Engineering and Machine Learning teams to develop and test internal risk mitigation solutions
  • Help identify process improvements and contribute to key projects and initiatives 

What You'll Need

  • A minimum of 3 years professional experience within in a financial institution or online business
  • A minimum of 3 years conducting online fraud investigations and performing risk mitigation
  • Comprehensive knowledge of bank policies AML, BSA, procedures, products and services
  • Self-starter who is very comfortable dealing with ambiguity 
  • Proven skills and experience to perform transnational analysis and ROI analysis. 
  • Capable to summarize, and communicate findings both written and orally drawn from analytical findings
  • Familiar with banking, card processing, legal and regulatory requirements 
  • Capable of demonstrated ability to forge strong working relationships within and across multiple disciplines 
  • You have excellent oral and written communication skills 
  • Previous experience in personal banking ,card processing in either a Merchant, Issuer or Acquirer environment
  • Knowledge of Zendesk, Amplitude Analytics, Sql, Mode, Confluence, Jira and Slack, MC Connect, Falcon, Dispute Processing, Galileo, Fiserv, Socure, Alloy and Lexis Nexus is a plus

Benefits & Perks 


• Premium Medical, Dental, and Vision Insurance plans

• Insurance premiums 100% covered for you and 80% for your dependents

• Company provided Basic Life and Short-Term Disability plans

• Competitive salary and equity compensation packages

• Voluntary Life Insurance and Long-Term Disability plans

• 401(k) savings plan with matching contributions

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• Generous and flexible PTO

• Flexible work hours

• Generous paid parental leave

• A collaborative environment with opportunities for learning and growth

• Virtual social events


Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.


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Location

1265 S Cochran Ave, Los Angeles, CA 90019

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