Job Summary:

The Fraud Prevention Associate I reviews potential fraudulent credit card transactions for the prevention and the detection of fraud in a card not present environment. The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy.

Job Expectations:

• Be responsible for monitoring numerous real-time queues, reviewing for risky transactions and other abuse methods.
• Analyze customer accounts and transactions to identify and prevent fraudulent activity.
• Identify areas which require improvement and drive improvement of internal processes.
• Collaborate with multiple departments and teams to improve our fraud prevention strategy. 
• Research fraud and user behavior, both existing and emerging, contributing to improve fraud prevention mechanisms, processes and tools. 
• Acquire strong knowledge of the world of fraud including prevention technologies and techniques
• Dispute and manage Chargeback/dispute rates. Monitor and adapt to emerging trends.
• Team player capable of learning and sharing knowledge in remote environment
• Flexibility to work various shifts

Knowledge, Skills and Abilities:

Required:

• Proven problem solver with strong analytical skills.
• Accuracy and attention to detail required.
• Quick thinker and fast learner with demonstrated decision making skills.
• Extremely proactive and naturally inquisitive.
• Ability to identify patterns and formalize complex ideas into simple stories.
• Proven ability to work effectively in a fast-paced environment
• Strong interpersonal, verbal, and written communication skills.
• Must be self-motivated and have excellent organizational skills that require minimal daily supervision.
• Team player capable of learning and sharing knowledge in remote environment
• MS Office and Google Docs experience preferred. Strong Excel skills.

Experience Requirements:

• Generally requires zero (0) to one (1) year in fraud credit/debit cards investigations, preferably in an e-Commerce environment.

Education Requirements:

• College Degree preferred, or a combination of education and equivalent work experience.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

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