Director, Fraud Management

| Greater LA Area
Dave is a banking app on a mission to create financial opportunity that advances America’s collective potential. Dave's financial tools, including its debit card and spending account, help its more than eight million customers bank, budget, avoid overdraft fees, find work and build credit. Dave is backed by Mark Cuban, Norwest Venture Partners, Section 32, and Financial Venture Studios, among many others.


As the Director, Fraud Management, you will play a meaningful leadership role in running the company’s fraud operations team. You will lead all aspects of the structuring of policies, processes and tools that are needed to ensure the prevention, detection and investigation of fraud, suspicious activity, and recovery in a highly regulated environment. You will also use your leadership experience to lead and execute a strategic vision for these impactful teams.

What you'll do:

  • Develop short and long term strategies for the fraud operations function to support the consistent and effective identification, assessment, and mitigation of fraud risk & loss exposure
  • Drive a roadmap of initiatives aligned to business and company goals and objectives. This includes demonstrating a data-backed approach in decision-making and handling fraud risk while championing a culture of process excellence and focused utilization of key performance indicators and key risk indicators for continuous improvement of the anti-fraud practices
  • Oversight into the day to day monitoring, reporting and insight generation and managing to our quality standards as well as our critical metrics
  • Ensure two-way open communication throughout the organization. This includes keeping your partners informed on strategies and key issue improvements/attributes to prevent, detect, and/or respond to fraud events, address fraud or operational risks associated with new initiatives, or improve the efficiency of existing initiatives
  • Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, mentoring, and development of the team, all while crafting an environment where people can excel through accountability, support, and empowerment
  • Establish Objectives and Key Results (OKRs) and performance indicators against company goals for each team
  • Develop, partner and prioritize product & engineering controls in alignment with prevention & remediation plans

What you'll need:

  • 8+ years of experience in fraud investigations including chargebacks, ATO, synthetic identities & loss management 
  • Experience leading and building teams of 5+ employees, and working in the financial services, fin-tech space or sophisticated fraud operational role
  • Experience with case management tooling & implementation required
  • Demonstrated experience partnering and collaborating with team members of all levels
  • Excellent focus & attention to detail in a constantly evolving environment
  • A results driven and forward thinking approach with ability to problem-solve complex issues to drive shared goals and outcomes across internal and external teams
  • The ability to develop and effectively articulate a vision and strategy as well as communicate strategic direction
  • An ability to analyze qualitative and quantitative data to formulate meaningful insights and compile information in a structured, logical manner
  • Always be curious and always learning!

Benefits & Perks 

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums 100% covered for you and 80% for your dependents
• Company provided Basic Life and Short-Term Disability plans
• Competitive salary and equity compensation packages
• Voluntary Life Insurance and Long-Term Disability plans
• 401(k) savings plan with matching contributions
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Generous and flexible PTO
• Flexible work hours
• Generous paid parental leave
• A collaborative environment with opportunities for learning and growth
• Virtual social events

Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

1265 S Cochran Ave., Los Angeles, CA 90019

An Insider's view of Dave Inc.

What’s the vibe like in the office?

We've got a pretty fun-loving, eclectic group in the office. Everyone comes from totally different backgrounds and is unapologetically themselves, which I love.
People here also care a lot about what they do. I feel like I'm able to go to anybody on the team for help solving a problem. It's an atmosphere of open communication and collaboration.

Ryan

Software Engineer

How do you collaborate with other teams in the company?

The Engineering team at Dave is extremely collaborative. Our open office plan allows for constant communication and feedback. Our mobile app developers are spread out across multiple teams within Engineering, but we all work on the same code base. We have bi-weekly “syncs” to go over any new conventions in our code, and to discuss new ideas.

Lauren

Tech Lead

How has your career grown since starting at the company?

It was amazing coming into a company with leaders that provided me with the tools and guidance to set me up for success, and then let me run with it from there.

Dave has empowered me to drive the change I wish to see, and that has come with the opportunity to scale my own team to push the boundaries of the status quo.

Jackson

Marketing Manager

How has your career grown since starting at the company?

I was lucky to join Dave as the first QA engineer back in April 2018 and have been extremely supported by engineering leadership since the beginning which enabled me to grow into a QA Manager role & eventually transition into Project Management! I've always imagined myself in the role I am in today as a PM, thanks to the amazing team at Dave.

Lena

QA Manager and Project Manager

What are Dave Inc. Perks + Benefits

Dave Inc. Benefits Overview

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums 100% covered for you and 80% for your dependents
• Company provided Basic Life and Short-Term Disability plans
• Competitive salary and equity compensation packages
• Voluntary Life Insurance and Long-Term Disability plans
• 401(k) savings plan with matching contributions
• Flexible Spending Account (FSA)
• Generous and flexible PTO
• Flexible work hours
• Generous paid parental leave
• 1UP Wednesdays where you can teach or learn something new from a fellow Dave
• A collaborative environment with opportunities for learning and growth
• Virtual social events

Culture
Volunteer in local community
Partner with International Rescue Committee for annual gift drive. Host regular coding meetups with St Joseph's Center Code Talk
Partners with Nonprofits
Dave has planted over 8 million trees through its partnership with Trees.org. We've also recently partnered with Feeding America to help provide meals.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Dave's C-suite and extended leadership team is growing and focused on continuous improvement of our DE&I initiatives.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
#Los_Daves, #Davesians, #LadyDaves, #Gayves
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dave employees can contribute up to $2750 annually to their Healthcare FSA and up tp $5000 annually for their Dependent Care FSA.
Dental Benefits
Guardian Dental and Dental BuyUp option
Vision Benefits
Guardian Vision
Health Insurance Benefits
Cigna PPO, Cigna EPO, and Kaiser HMO
Life Insurance
Voluntary Life Insurance and Long-Term Disability plans
Mental Health Benefits
Dave offers Guardian's Employee Assistance program for employees and their family members.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion. Optional happy hour after All Hands meeting on Thursdays.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

There is a lot of freedom at Dave to create and implement your own career plan. Management truly cares that Daves are developing as professionals.

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