Digital Product Manager, Authentication

| Greater LA Area
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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

 

The Digital Product Manager, Authentication is responsible for setting the end-to-end vision and strategy for authentication into the customer journey and leading the execution of this vision. The Product Manager will identify current customer challenges, defining and prioritizing the roadmap for the journey, and working closely with all business partners to deliver on it.

 

  • Develop Vision, strategy, Point-of–Arrival and Roadmap for the authentication journey and serve as the SME for this journey
  • Maintain current competitive landscape analysis to inform extraordinary journeys across different industries
  • Collaborate with lines of businesses and product owners to deeply understand products and product requirements and customer interactions and gain alignment and consensus for roadmap features, functionalities and improvements
  • Monitor and respond to customer feedback and “own” the journey analytics to continuously improve the customer experience, as well as reprioritize the roadmap and backlog
  • Work closely will all internal and external partners to achieve premier customer experience in alignment with the banks goals performance indicators
  • Partner with the Agile development team to execute the roadmap in the most efficient way
  • Collaborate with the design team to develop and build best UI/UX
  • Partner with control functions to ensure journey adheres to all legal and compliance requirements
  • Keep budget on track
  • Liaison between business, creative agencies, and technology teams to ensure positive outcomes on deliverables
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
  • Lead product release plans for the delivery of new functionalities
  • Serve as an inspiring leader for business and technology team, and assists with the prioritization of backlog functionality
  • Provide leadership with recommendations on future functionality
  • Work closely with cross-functional teams, aligning their goals to execute on multiple projects in a timely and efficient manner; drives interaction with marketing, sales, operations, and technology to deliver customer centric products and services. 

Requirements: 

  • 5+ years of experience as a product owner handling digital products, preferably in financial services
  • Interest or previous experience with SSO, Touch/Face ID and other biometric authentication technologies
  • Customer Centricity – Passionate about customer experience and satisfaction
  • In-depth knowledge of Agile process and principles
  • Experience with JIRA/Aha preferred
  • Excellent communication, presentation, and leadership skills
  • Strong analytics, strategic and innovative thinking, and customer insight
  • Effective partnership and team building skills
  • Ability to interact and influence management
  • Excellent presentation abilities
  • Bachelors degree or comparable work experience; MBA is a plus

 

 

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